Ry S.

Ordering from EZContacts was simple and straightforward. However, when I received my glasses the first time, the lenses were loose in the frames. This would produce a rattling sound whenever you walked or cleaned the lenses. Customer service was understanding of the situation, and promptly sent me a return label to exchange the glasses. I mailed them back. It took almost two weeks for the new glasses. During that time I was moving from Michigan to Colorado. I sent customer service my updated mailing address. They failed to change the name on the mailing address. When the glasses arrived at the Colorado post office, they would not deliver them because that name was not associated with the P.O. Box. So, the glasses went back to New Jersey. It took another week for them to mail the glasses back out with the correct name. Upon receiving the glasses, they had the same issue as the first pair. The lenses were ridiculously loose in the frames. I sent them back for a full refund. I would not recommend using this company. Overall, this process took two months to resolve, but I still need new glasses.