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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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No problems. Price is the best I've found for my brand and prescription.
It was the first time I ordered my eyewear on a website so I was skeptical. EZ Contacts made it so simple! I was initially drawn to them because the glasses I chose at the Optometrist's office would have cost me $160 more! I love this company!
Repeat customer. Great prices on frames and lenses. I will continue to use.
Customer support takes too long to respond to questions regarding your orders!
These contacts were very easy to work with The prescription was correct and they were very comfortable to wear. I bought my other ones and I like these better. I wish I could send the other ones back.
The contacts were junk. I emailed for months and months trying to get a refund before finally giving up. Their customer service was terrible.
I really hate to make bad reviews because I always try to solve things by talking, but this company really has people who talk very well, it is a shame to hide the real situation of purchases from its customers! Four calls two different people and the same excuses... and to make the refund worse it will take longer than the deadline on my glasses should have been delivered.
Ordered contacts that said were in stock and would be delivered withing 3-6 days. After 4 days I called to check in due to my order still saying processing. I was then informed that they did not have these contacts in stock and they should be in within a few days. Called in multiple times to check on my ordered and was continuously lied to on the status of my order. I was told they would send 2 free pairs priority shipping (2 days) and would have them by monday because at this point I had been waiting 3 full weeks without contacts. Called on tuesday because they still had not sent them out! I cancelled my order and they said they sent out my free pairs and theyd be here in a week... that isnt priority. Will never use this company or recommene to anyone.
I ordered contacts they never checked with my eye care physician sent the wrong lenses when I sent them back instead of 180 day supply I got a 30 day supply called customer service was on hold for an hour three different times still haven't heard back from them worst experience ever
I placed an order 17 days ago and the status of this order states it has not left the warehouse. I e-mailed EZ Contacts a few days ago without a reply, chat function is not really operational. Today I called and literally have been on hold for 1 hour and 50 minutes. I wish I read these reviews first.
Product labeled in stock and ready to ship. After 17 days of no updates, I called. I was told my product was out of stock and would not be available for over a month. The product was still labeled in-stock on the website at this time as well. I was told I could change my order to something else. Why would I place another order with EzContacts, after you failed on my first? I canceled my order and ordered with a more reputable business, at a lower cost to my pleasant surprise.
This is a horrible company to deal with, I would not recommend buying f rom them, I ordered a box of contacts and they are not the correct ones, not sure if they are boxed wrong or what but they just keep giving me the run around about returning them or exchanging them. BUYER BEWARE. Buy at your own risk.
Love the efficiency and fast shipping. Easy to find what I need and the facial recognition portion is a great feature
Lots of caveats about Ezcontacts. Before you order message them to make sure the glasses or lenses you want are in stock at the warehouse. If they are not don't order because your order will take forever or not ship at all. Next they ship using DHL which is terrible. DHL has a horrible reputation and is notorious for losing packages. If I were you I would request my item shipped with USPS. Now for my experience: I ordered L. A.M. B LA045 eyeglasses in tortoise on a Monday morning and recieved my glasses on Friday morning of the same week. This is not usual with this company but like I said I made sure my glasses were in stock at the warehouse and my prescription is rather simple. I was sent a shipping confirmation on Tuesday around 11 a.m. and it was shipped via DHL express. DHL is the worst but somehow I got lucky. Once USPS took over I knew I was home free. My glasses arrived in perfect condition and the prescription was excellent. The photo is of the eyeglasses I ordered they are L. A.M. B. by Gwen Stefani.
Needed a new pair of prescription Oakley sunglasses after my prescription changed--these guys had it for the best price out there. Responsive customer service helped me find the best lens option for my needs. There was a little miscommunication in the order that caused a little delay, but they quickly corrected it and expedited shipping for me to make up for it. Will definitely return when I need new glasses in the future.
Glass frames were prettier than shown and fit very nicely! Service/delivery very good
Our order was processed quickly and the price is amazing compared to what we were paying. So glad I found EZ Contacts.
They did not respond to email regarding authenticity of Ray Bans purchased
Prefect fit the best I'm going buy me different pair soon thanks..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members