EZContactsReviews 6,712

One of the best customer service experiences from a company that I have had. Easy purchases and returns. Fast response to my emails. Great deals and offers as well as selection. Thank you for being awesome!

I ordered my prescription glasses on Dec 19th, 2020. Today is February 2nd, 2021. I still have no idea when I am going to received them. There is no email, no confirmation about the estimated delivery time which was stated as 5-6 business days at the time of the order. At this point, I am also highly suspicious about the quality of the glasses I will receive. I am most upset about two things 1/ misleading information at the time of the order that states 5-6 day delivery after order placement and does not indicate any issues about availability of the ordered glasses, which makes me believe that they don't carry inventory & whatever glasses are shown on the webpage is not actually what they have available to process 2/ Really difficult to reach on the phone and via email. Very slow response times. Email was responded after two days with very inadequate response. I stayed 40min on the line to talk to someone and in the end gave up and asked them to call me. Again, which makes me think that there are probably no customer service people actively answering people's questions. I received a call back w/in 15 min, after I hit the option 'call me back'. 3/ There are no updates whatsoever in between and on the website. It just says 'it is processing'. This has been the worst online shopping experience for me and after 45 days I still don't know when I may be receiving my glasses.

The on line ordering process was straight forward and easy to complete. They verified my prescription with my eye doctors office which made me feel confident I would receive the correct prescription. The contacts shipped quickly but they were delayed along the shipping route. I emailed Customer Service and they managed to find the issue and get the contacts moving again. I had my contacts within a couple of days of submitting the issue.

Nice inventory, but dumbfounded by the lack of customer service. No responses to chats, emails or calls.

Never got product. Takes all day to get a callback and then it's a runaround. Nothing professional about the whole experience (scam). You have been warned, run for it! If it's too late, get a lawyer.

I ordered a set of frames on 12/26/20 and the site stated 'Ships Same Day'. Great, I say! Great pricing, too!

I instantly was charged and I patiently waited on an update. Because of the holidays, I decided to wait as long as I felt was fair so I waited until 1/4/21 to ask for an update.

Fast forward to 1/12/21, eight days later, still nothing. No response to my inquiries. I disputed the charge with my bank on 1/12/21 and suddenly on 1/13/21, I received an email from EZContacts saying that the frames that I ordered are out of stock and I could wait 2-3 weeks or order a different pair. I could even cancel if I'd like.

I immediately replied asking them to cancel my order. Still no response to that.

Checking their site at this very moment, the frames still show in stock and "ships same day".

Stay away from this fraudulent company that charges you immediately when placing the order and does not ship right away even though their site states that they will. They also do not reply to emails in a timely fashion and sit on your money.

I ordered prescription designer sunglasses with progressive lenses with prisms. When I received the glasses I couldn't see very well out of the lenses, but I understand it may take some time for my eyes to adjust to the prisms. Well, 4 weeks and 3 falls on the sidewalk because I can't see, I can't get in touch with support. I have called 4 times without ever being connected to a person. I have waited over 30 minutes on hold twice. I have requested a call-back 2 with no results. I have emailed support about this issue twice. It's unfortunate that my only choice left is to dispute the charge on my credit card. And I really, really liked the glasses - I just want to be able to see out of them. Heavy sigh.