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EZContacts has a rating of 3.8 stars from 6,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 1st among Contact Lenses sites.
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Fast shipping if you order contact lens but will rate very poor on eye frames and other stuffs. Beware, don't send an email for updates of order, I waited for a month, decided to call them after no reply. Ordered March 8th updated me that Gucci eyeglass prescription will be available on August... Then why make it available in their website and no follow up email. Ordered cleaning solution and eyeglass for laptop Gunnar optics, inquired for updates via email, as expected no reply. Decided to call them after a month and inform me where the hell I got those items and yet I got charge from my credit card.
They need to update their website and improve their customer service. But I don't have problem ordering contact lens...!
ezcontactsusa.com had the best price for what I needed and shipped promptly. I've ordered a couple of times and had no problems.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support