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Canada
1 review
0 helpful votes
Follow Andre C.
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Reliable and legitimate vendor
September 22, 2022

I was on the fence about buying from eyeinform so I contacted them to ask how they managed to keep their prices so low. They order directly from the frame manufacturers and incur less costs compared to retail vendors.

I placed an order for a pair of giorgio armani frames and received them roughly 2 weeks later with updates sent to me via email.

I received a proof of authenticity slip and a really nice case along with my beautifully crafted frames.

I could not be more pleased with the service and prompt responses to my emails.

Thanks to the team at EyeInform!

Date of experience: September 21, 2022
Canada
1 review
0 helpful votes
Follow K S.
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I managed to file in a warranty claim without any assistance from EyeInform. I have just received my replacement frame without any difficulties. What EyeInform was telling me are total lies. They are just making excuses of not assisting as you can see from the email. I will definitely not recommend anyone to do any business with them. They are dishonest and unwilling to help and provide the kind of support that we deserve.

Date of experience: January 26, 2024

Very poor after sales support
January 6, 2024
Previous review

I have purchased 2 eyeframes from this shop. The second one became defective after 5 months of purchase It is still under warranty so i emailed the sales, Maria, for assistance. Hoping that she will file a manufacturer warranty claim. Instead, she was very unhelpful. Making lots of excuses and not willing to help. I emailed her a few times after that and getting no response. Be warn. If you purchase anything from them, don't expect to get any after sales assistance when required. Very poor service

Date of experience: January 6, 2024
Canada
1 review
1 helpful vote
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Fantastic Shop!
July 14, 2023

Fantastic online eyewear store! They have so much selection of designer frames. I love wearing Etnia Eyewear but they are crazy expensive to buy in Canada. That was until I found Eyeinform! Great prices, speedy delivery, and wonderful customer service. Highly recommended! Thank you Eyeinform!

Date of experience: July 14, 2023
Canada
1 review
0 helpful votes
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100% Legit
October 4, 2023

I'm always (understandably) extremely skeptical of sites offering deep discounts on brand name items, but I looked into eyeinform.com and it looked completely legit. I ordered a pair of Fysh glasses frames at pretty much half of the price of anywhere else, and they are perfect and authentic! Do not hesitate to order from here. I know I will be again in the future! Very pleased!

Date of experience: October 3, 2023
Texas
1 review
0 helpful votes
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Broke my old favorite frame, try to order in US but got delay status for 3 months then I had to cancel it. Just happen to find Eyeinform and they have it exactly to my size and type. Just a little wonder at first because the company is in Canada. Checking at the reviews, they all are positive so I go ahead to order my favorite frame. Since then, I keep waiting and checking UPS & it took nearly a month to get here in Texas ( I guest because of international order). Eventually, I received it yesterday in my mail box. It came with perfect condition, searching for re-assembly the old glass instruction without damage the frame and It fits perfectly. Thanks Eyeinform also with reasonable price too.

Date of experience: December 11, 2022
GB
1 review
1 helpful vote
Follow Dusan Z.
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Saved me!
May 23, 2020

Delivered a replacement for a damaged frame, loose handle. A frame I could otherwise not source from anywhere in the world, and especially not from my own optician in London who sold it to me recently. The frame was dispatched promptly and flew from Canada in days. Two screws later, I could say goodbye to the old one, held by duct tape. Perfect service. Perfectly happy customer. Many thanks!

Date of experience: May 22, 2020
New Jersey
1 review
1 helpful vote
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Great Service to South Florida
October 15, 2021

Was interested in a pair of hard to find Morel Lightecs and searching the internet found them at EyeInForm.com. Was going to go elsewhere since they are in Canada and I am in South Florida however decided to take a change and am VERY happy I did. All went flawlessly and saved $150.00 vs local. Will use again!

Date of experience: October 13, 2021
Canada
1 review
1 helpful vote
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After an exhaustive search for just the right frames in Victoria, I made a choice on Kliik 593-445. The Kliik brand have a good selection of frames in the smaller sizes that suit me. Did some research online and found they had them for approximately $75 cheaper than retail shops locally and online. They arrived very quickly and they were well packaged. Couldn't be happier with them!

Date of experience: September 8, 2019
Canada
1 review
0 helpful votes
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Love my Glasses
January 20, 2021

This company is incredible amazing. The glasses are 100% original, as well as the package with great and reasonable price. They came in a week and I am in love with them. It is better to purchase with them than going into retail stores.

Date of experience: January 20, 2021
Philippines
5 reviews
3 helpful votes
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And customer support is very helpful. My new glasses are so awesome! I was afraid that since it's an online purchase, there's the possibility that they wouldn't fit my face features but everything turned out nice. Lenses are soft I don't feel them in my eyes. Bought Acuvue moist.

Date of experience: June 17, 2021
Canada
1 review
2 helpful votes
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My frames were discontinued.
November 14, 2021

My 3 year old frames broke when a family member sat on them, but I found them on EyeInForm. I ordered them on a Friday and they arrived the following Friday by Canada Post. Be sure to check your spam file, I had a moment of worry until found my order confirmation and tracking info there.

Date of experience: November 14, 2021
GB
1 review
0 helpful votes
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Great service
June 13, 2020

I ordered a pair of replacement Prada frames after mine broke, couldn't find any in the UK so searched the web! Got to say service was great and delivery super fast considering from Canada to the UK! They arrived today and are perfect. I'd definitely recommend.

Date of experience: June 13, 2020
Pennsylvania
1 review
2 helpful votes
Follow Carmelina V.
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We are in love with EyeInform! The prices are half the cost for name brand frames at EyeInform with a greater selection too! We will no longer shop for frames at our local eye glass store in the states. Our insurance covers the eyewear as an out-of-network cost too! My daughters and I bought the same beautiful pair of Etnia's; and we have received so many compliments! We purchased a total of 4 frames in a 3-month period! The service is great; and Maria is so helpful and keeps us informed of the status of our orders. Thank you EyeInform and we are so delighted we found you!

Date of experience: April 8, 2022
Canada
1 review
1 helpful vote
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I live in Vancouver and was looking for a local online source for new Etnia frames. I had never ordered frames online before and had a few questions that were promptly answered by Maria. I then visited the Etnia website and found a pair of 2021 frames that were not on the Eyeinform site and asked if they were available. Maria emailed the next day to say they were now on their site and so I ordered them. The price was close to $100 less than my optometrist and they were delivered on time and in perfect condition.

Date of experience: April 30, 2021
Canada
1 review
1 helpful vote
Follow David M.
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I had a great experience with EyeInform. I really liked the glasses I had (ProDesign) and wanted to get the same frames but lo and behold, frames are fashion and no one stocked them anymore. I was fine with being slightly out of fashion and did some detective work and found my way to EyeInform. After some very pleasant back and forth and a little covid shipping delay I was back in action with my classic frames. Kudos to Marie and team for the excellent communication and the very safe shipping. I was pleased to work with this firm and recommend them with no issues.

Date of experience: November 27, 2020
Canada
3 reviews
0 helpful votes
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Happy with my purchase
September 8, 2019

Return customer here. I bought a pair of Hugo Boss sunglasses on eyeinform and happy with smooth delivery and product. A friend recommended this website a few years ago because they sell authentic glasses at a very good price. I would have paid a hundred dollars more at the local store. It was worth a wait for the mail but certainly convenient that I could buy from my phone. Will be buying again.

Date of experience: September 6, 2019
Canada
1 review
0 helpful votes
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I only purchased frames and had my Rx lenses done locally. Nothing outstanding about the service nor product. Price was great for genuine product. Average shipping time. $15 shipping cost each way - I would recommend trying your frames on in store if possible before risking a purchase. Otherwise, I'd use the service again.

Date of experience: July 7, 2018
Germany
4 reviews
9 helpful votes
Follow Kayla M.
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After getting my prescription for the first time I wanted to buy a nice pair of eyeglasses at reasonable price. Was surprised how fast my e-mails were answered. I literally just sent an e-mail and got a response back in 5 minutes. They had honest suggestions about lenses index, since my prescription was low (luckily still) and explained other options.
Shipped my glasses in 4 days and I got them in the mail in a week (in US).
Will buy again next year.

Date of experience: April 13, 2016
Canada
1 review
0 helpful votes
Follow Sean R.
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I have ordered 2 frames and one pair of sunglasses over the last few years and have been very satisfied with the promptness of their service and price offering. Expect a few days for order processing to get underway. Will continue to order all my optical hardware from them.

Date of experience: May 13, 2019
Spain
1 review
1 helpful vote
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Highly recomended
May 13, 2019

The service was excellent especially Maria's help, She was very communicative with me at all times resolving all my doubts. I would buy 1000 times more in eyeInform. I live in Spain and the order arrived very fast from Canada for my surprise, in short I am very happy so thank so much.

Date of experience: May 11, 2019

Overview

EyeInform has a rating of 3.4 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. EyeInform ranks 26th among Eyeglasses sites.

service
10
value
11
shipping
11
returns
2
quality
10