I live in Vancouver and was looking for a local online source for new Etnia frames. I had never ordered frames online before and had a few questions that were promptly answered by Maria. I then visited the Etnia website and found a pair of 2021 frames that were not on the Eyeinform site and asked if they were available. Maria emailed the next day to say they were now on their site and so I ordered them. The price was close to $100 less than my optometrist and they were delivered on time and in perfect condition.