EyeglassesDepot

Try calling the company before you order. You will discover that they never answer and do not respond to your email. Ordered my items almost a month ago with no sign of them. Cancelling the transaction with my credit card company.

I just received my sunglasses back from eyeglasses depot. I have read the negative reviews and was concerned however I am posting this positive review to say that they did a nice job of replacing my lens which were discontinued and no longer available from Costa. I had cataract surgery and needed my prescription lens replaced with non prescription. They returned my Costa clam shell zipper case and the retainers that I had shipped to them. I am a satisfied customer and thank you eyeglasses depot for a job well done. Respectfully, Wm. A. Bryant

Returned the glasses stating I paid for a temple replacement (only the tips were changed). The lab person sent me so many inappropriate jokes and mockery, which I saved. Then, proceeded to tell me he had done a great job, and if I was not satisfied I could send them to another place, this is after he asked for a tip. They returned the glasses, and I paid for shipping and asked me to rate them.

I will never use them again.

I ordered glasses, got a confirmation number, and never heard from them again. After 1.5 months, I cancelled. I called and emailed and received no response.

Sent my glasses in to be repaired and paid return
Shipping and they will not send them back to me. Have called and called and sent email after email begging for them to return my glasses but they simply won't do it. If you don't want to loose your glasses then
Definitely DO NOT USE these THIEFS

Not worth any but had to leave 1 to submit this review

I paid for return shipping on February 12th. I was given a quote of $150 to repair my Costas. I did not pay for the repair. I did pay to have my glasses shipped back to me. It is now March 1st and I DO NOT have my glasses back.
Ive emailed 3 times and called 3 times. No reply and no answer.

Took 3 pairs of my Maui JIM sunglasses for repair and never returned on top of that $13.00 for return shipping and handling was never refunded.

THIEVES. THIEVES. THIEVES.

I was skeptical but I'm very happy with the service and product. (replaced scratched lenses.) I highly recommend them.

Sent my prescription eyeglasses in for scratch repair estimate. They sent an invoice for $61 total (shipping included) which I accepted. Then they sent another for $212. I replied that I had already accepted and paid the earlier invoice. "That was a mistake" you must pay $212. I said no, honor your deal. They said again it was a mistake, but would I do $175. No, send them back. 4 days of them asking me to pay and finally they accept no... but want to charge me $12.99 to get my glasses back.

I sent my Maui Jim sunglasses to this place for repair after finding them on web when searching for "Maui Jim sunglasses repair". The quote they gave was more than the double cost of any repair I had Maui Jim do before. It made more sense to buy a new pair over paying thier price. When I told them that I wanted them returned and didn't want to do the repair, they told me that I had to pay for their services or they would send me to a collection agency. I called Maui Jim directly and asked why they had a service place that treated customers this way. Maui Jim told me this place was a scam. Maui had been trying to get websites like this from showing up on web searches and advised me to not pay anything. If you search the address on google maps you will find a shack in New York. I requested they return my glasses, but they want my bank account first. Do not use this place. To this day, they still have my sun glasses or have already sold them on ebay.

I ordered some Maui Jim sunglasses at a considerably lower price than elsewhere on the web. When I first put the order through I was sent a weird email about having go through further security checks. I rang them and it turns out that this was because I was making my order from Spain (someone was bringing them out to me). When I explained this, they immediately put the order through and the shades promptly arrived. Fair enough. I would definitely recommend this shop for good prices and service!

I sent a fairly new pair of Maui Jim's sunglasses in early August of 2021. Eyeglasses Depot acknowledged that they got them. The representative said they were fake so I sent them the receipt from the dealer that sold them. Got emails from them that they would ship them back, I paid to have them shipped there and paid to have them shipped back. I have receipts of all. To date have seen nothing, been told some stories by a representative Anthony a couple of times.

The issue has been resolved and is no longer in need of a review or any further comments at this time.

You do not want to do business with this company their rude and horrible work. I sent in my glasses for repair and they came back worse then when I sent them.

STAY AWAY! EyeglassesDepot is infamous for criminal behavior! Its owner Vitaly Borker has made personal and physical threats and harassed dissatisfied customers repeatedly, going as far as to dox their addresses and personal information and threaten physical violence!

www.nytimes.com/2021/05/02/business/vitaly-borker-online-retail.html

Nightmare?
They offer "FREE Pre-Paid shipping label…. But in the small print, CONTRADICTS by charging $9.99 if you DONT TRUST moving forward.
Next thing, they THREATEN to report to the credit bureau unless their unused shipping label is paid, " $ AMONG MANY OTHER THING$"
They claim you have a CONTRACT with them.

I will stay away from this PROSECUTED owner Vitaly Borker

I've purchased several pairs of glasses from Eyeglassesdepot over the last five years wouldn't hesitate using them again. Even when I accidentally sat on pair they repaired them at no cost!

Sent them my $700 Maui Jim prescription sunglasses to repair - never to be seen again! Refuse to answer emails or calls. They did admit they lost my order and requested my information saying they would replace - No Action and simply a delay tactic. Reported business to the BBB - not really hoping to get satisfaction. DO NOT USE THIS COMPANY!

The company -- if you can call it that is a scam. They most likely re-sell the glasses sent in for repair. I am waiting on my repaired glasses and am having no luck! Very sad!

They have two pairs of my glasses and will not return!

Had a pair of sunglasses that needed a replacement hinge. It's 4 small screws. On their website it stated this repair starts at $35.00 plus $15.00 for spring type hinges. So I sent them in. I received an estimate for $150.00. There were two optional services. Ultrasonic cleaning and one other I don't recall. But if you eliminate the optional services, it was still $99.00 to repair. So I tried to call them. Could not get through to anyone. Tried chatting and received a text stating they have no time to "Chit Chat" with clients. Told the person I was expecting a $35.00 to $50.00 repair and his response was "No can do". So I paid an additional $15.00 to have them shipped back unrepaired. DO NOT USE THIS COMPANY! Total Rip-Off!

After filing a dispute with my bank over repair that was never done, the dispute was upheld. Then I started to receive harassing emails from them, and they attempted to use my banking information to make an unauthorized charge. Once again, STAY AWAY FROM THIS BUSINESS!

Oh how I regret not looking up reviews! Sent in some frames I loved with scratched lens hoping for repair of scratch. I got a quote for $150 saying I needed lenses replaced. This was more than my frames cost, but I really loved these frames. I get an email that they're shipped. Tracking shows item never picked up. I've gotten the run around for 2 months telling me the post office lost the glasses. The only information I receive back is when I email and I receive a poorly written, grammatically incorrect email with no capitalization or punctuation. I'm to the point where I believe they've kept or re-sold my frames. THEY ARE THIEVES! Karmas a $#*!!

These people are con artist. It is a big scam! Once they get your glasses you are not getting them back unless you pay a ridiculous unfair repair price. They are very rude and unprofessional!