I sent a fairly new pair of Maui Jim's sunglasses in early August of 2021. Eyeglasses Depot acknowledged that they got them. The representative said they were fake so I sent them the receipt from the dealer that sold them. Got emails from them that they would ship them back, I paid to have them shipped there and paid to have them shipped back. I have receipts of all. To date have seen nothing, been told some stories by a representative Anthony a couple of times.