EyeDocShoppe

Do Not order this is a scam site. They take your money and then don't send the product and never answer calls or return messages asking where your order is a month after the fact! Total scammers! They should be sued and put out of business!

I cancelled my order and notified them by email, by the form on the website and by leaving a message on their phone number which never let you speak to a live person. They still mailed the glasses 5 days later.

I had ordered and paid for the Silhouette Momentum model 5529 frame color 6060 Cohiba brown it's called. The price had seemed great. Nearly two hundred $ less than retail optical stores, So, here we are, 3 days later and Eye Doc Shoppe won't answer multiple e-mails or voice mail phone calls. Do they even exist? I had wondered. Finally they just magically started their e-mail string sequences. Order is received, order is being processed, order is complete, blah blah blah. Finally, the order and the USPS tracking information. My biggest gripe is their lack of concern for the poor communications. Furthermore, no one answers your contact form, individual e-mails or voicemails. The verdict is out on these frames when I get them. Look, if they're understaffed that's not good. That's going hurt business big time. Hopefully they realize how important some timely communications is?

I came across this company on google. My son needed new glasses because he broke his. I ordered the glasses with lens for his eyes. The glasses took a while to come plus they did not have any prescription lens in them and also come with Sierra writing on lens that doesn't come off. These glasses are very cheap. This company is taking people $ and not giving them what they paid for.

I recently received my frames (after 2+ months) and they are garbage. I already own a pair of the frames I ordered, bought from my optometrists office, and the quality of the pair I received from eye doc shoppe is a joke. They are clearly cheap knock offs, and no way would I put my expensive lenses in these rip off frames. They wouldn't last a day. These people are thieves. DO NOT order from them. You are throwing your money away. I tried calling, have emailed and left several messages, and no one gets back to you. Thoroughly disgusted.

This company charged my credit card knowing that the glasses I ordered weren't even in stock even though they showed online that they were in stock. I called them & they said they would credit me back in 3-5 business days. After 10 business days of no credit, I did a dispute with my credit card saying that they charged my credit card knowing that they were never even going to ship the product. My credit card company gave me my credit back since I never received the product. If you want a fraudulent company that floats their finances on your money & never intends to send your product, then this is the company for you.

After finding the frames I was looking for at EyeDocShoppe, I was excited to place my order. But then the year flipped over to 2017 and I received notice from them that they were canceling my order. Basically, they had advertised the frames but did not have them. I asked if they could substitute another style of equal value so I wouldn't lose my benefits, but they wouldn't consider it. Unbelievable! Would never use them for any reason again.

They sent me the wrong frames. I sent them back. They never refunded me and have stopped all communications. I am seeking legal action and welcome anyone else to join me.

I was ripped off by this seller. I got the wrong frames and prescription was not filled correctly. He stopped communicating with me and I was stuck with $341 loss and glasses I can't use. Stay away!

This site is poorly managed and company as a whole is as well. Purchased frames, didn't arrive for over a month, even though I paid for express shipping. No communication and no refund on express shipping fee. Contacted me only after I disputed charge with credit card company. Do not buy from here.

I order on the 10th, they sent me a receipt on the 13th, I waited till the 20th (the 20Th) and when I checked the tracking which I paid $8.95 to send it priority it said that it was delivered on the 19th which I never received. When I called them they said that I did not paid Priority/Signature Tracking. Here is a copy and paste from my receipt.

Delivery method:
USPS Priority/Signature Tracking
EyeDocShoppe.com
167 Lambert St. #123, Oxnard
*******, California
United States
CALL US: *******100
Fax: *******892
Email: *******@eyedocshoppe.com

DON'T, DON'T, DON'T, DON'T STAY AWAY AWWWWAAAAAAYYYYYYY