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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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User friendly website and excellent customer service on past orders
My prescription should've already been on file I ordered less than a year ago plus my credit card expiration date was correct and then somehow you guys changed it to 8/2023. Don't tell me you didn't because the first time I ordered from you was in 2024. My credit card does not expire until 8/28. I had to repeatedly re-enter my information.
Easy to navigate and order. The price was better than the competitors.
Shipping is free and when I had a return couple years ago, it was quick and easy!
I appreciated my glasses so much that I decided to order a second pair!
Good selection of contact and glasses and convenient to shop online.
I got exactly what I ordered with no problems. They have a tool now to get your pupillary distance so no second guessing
After using the self prescription feature, online prices and applying insurance discount; I got a good deal for my son's contacts.
Vision prescriptions are tricky but the site makes it easy.
Never called me or my doctor to verify my prescription in 2024 and I wasted a year worth of benefits. When I called I was told it was to late
Would be great to get faster shipping dates. The fastest shipping is next day but it will not get here until 2 weeks later.
I love eyeconic and they are easy to order but I hate that I can't pick the what type of contacts I want. If I choose 2 weeks vs. daily or monthly vs. bi-weekly it doesn't change my prescription.
Very easy to use insurance benefits, the website saves all your information and will call the Drs office to verify the prescription or whatever they need to fill the prescription.
Mobile website crashes frequently, to the point I had to re-upload prescription doc 6-7 times due to the PD app freezing
I love how easy it is to shop for glasses, filter to what I want, and then try on virtually.
My first experience was great,but this time it was terriable at checkout! I tried 3 different cards and none would be accepted forcing me to use Affirm! I know all my cards are active both they kept coming up INVALID! POOR SERVICE in my opinion!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members