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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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So far so good! In my previous experience I was sent the wrong color of frames (two years ago) but I just ended up keeping them instead of dealing with a return. Hopefully this time is better!
Once I received my prescription from my eye doctor, the process and ease of use of this web application has been nothing but smooth sailing.
Quick check out. Excellent selection of eyewear. I see no flaws with VSP eyewear online store.
Easy to navigate, nice selection of frames and prices. Nice to be able to "try on" the glasses. Very lightweight, lots of reflection, hard to get used to.
If it wasn't for my insurance provider making insurance billing through eyeconic the easiest I would not shop here. I could get contacts for much cheaper at other places. I end up owing money after insurance. Other places would be 15% cheaper.
No issues with previous orders. Happy with ease of using entire site.
Friendly website and the order was right when i ordered a month ago.
Not your fault, but I got the glasses, then someone bumped into me, the glasses fell and they stepped on them and crushed them...and when I emailed for help...VSP/Eyeconic insurance wouldn't have any pity. So I had to wait til now, 16 months later, to get new glasses. Thanks.
The process of choosing was easy and selecting my insurance as well was easy. Love it. Got glasses for the who family
Wish there is an option to call or text patient if confirmation for prescription from doctor office is taking longer than normal.
I couldn't see all the form inout fields so entering data was challenging. Also had issues especially when adding a new card in checkout the link didnt work. Had to back out of checkout and go to account to delete card, then abe to enter a new oe
Eyeconic takes care of me. Great easy to use get and I get my items very quickly.
Customer service folks have redeemed the company. They are friendly, helpful, and knowledgeable. The website is sub-par at processing orders, and HSA payments. I encountered numerous server errors, problems applying insurance benefits that I have applied previously without issue, and card processing errors that did not fail a year ago, but do fail now.
More frame and lens options would also be nice.
Easy to use my eye insurance and the price was shone very clearly.
It worked like it should but took longer to deliver than expected
Easy to utilize vision benefits and the virtual try-on is a bonus!
I found the site to be sort of clunky while trying to use insurance, and an FSA, and finish with a CC. Customer service was very helpful in navigating the hoops that had to be jumped through.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members