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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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I've had to return order because I didn't have all of the info you needed - but I didn't know what I didn't know! I do now!
Take care with PD and SH measurements for progressive lenses. Each pair of glasses has to be individually fit for progressive lenses. The SH measurement isn't possible without the frames on your face. I wish we could get frames without prescriptive lenses to use to determine the measurements needed prior to making the progressive lenses.
The pupil distance deal took forever. I am still not convinced that its correct.
Aside from the ease with which I got my first pair of glasses from Eyeconice, when the lens got scratched right away, they replaced the lenses! Great customer service.
As above need more streamline ordering the spot to add insurance is poorly visible
I have ordered several glasses from eyeconic and have been impressed with the selection, easily made returns, and love the virtual try-on feature. I appreciate that they take my insurance.
I've used eye conic for many years and I've been happy with all my glasses. All you have to do is use the filter to get what you want and boom there's multiple choices. What I really enjoy is the virtual try on even though you may have some trouble at first with it.
I like that my information is saved, so it is easy to reorder. I would have liked to be offered discount codes as the contacts are quite expensive.
I love how Eyeconic made it easy to order. The brands available were a plus, and some of them even gave me a discount with my insurance.
I hate sitting down at the optometry and waiting for assistance. You can easily shop and get what you need. Shipping is reasonable. I usually wait two weeks when ordering at a store.
I only ever use eyeconic to use my insurance benefits, then I go elsewhere because it is priced way too high vs. competitors. I frequently buy elsewhere.
Not made to be used on a smart phone web browser. I kept experiencing issues when trying to use certain features of the site. It wouldn't do anything when I would select submit or other options like that. It took restarting the browser several times each time it happened to get it to work.
I've purchased frames for 4 years, that's 4 beutiful frames w progressive, transitions...
My last pair was a bit to big, I have very small face. I contacted eye onic. They told me to put it back in its envelope. & just drop it off w UPS and voila. They received confirmation and i picked out a flex pair. I love the Try on feature, it helps with quite a decision! I try on frames the ones I like. Than screenshot me wearing some glasses and I let my girlfriends weigh in. I have been happy w every pair I've received. They darken when I'm outside and there's no lines on my lenses! Give it a try
Cheryl
This is my 3rd time ordering from eyeconic. I have been very happy with the quality of each pair. I get progressives & sunsynch. It works so well, I had to look at my glasses to see the color change! My eyes can stay relaxed and comfortable in any light, near or far. Easy fast ordering and I can get my eyeglasses & pay over time. There customer service 8s excellent and this time I got the colorful glasses! Oh and these glasses dont slip off my small face!
It 4 days to get my order placed. It was repetitive and frustrating. My previous experious was not bad, but this one required alot of work. I chose 2 beautiful pairs, but just couldn't get the order placed. I removed 1 pair and called for help. The customer service agent fixed it, but I still wont have my glasses b4 my birthday. I still need a spare pair.
I uploaded my daughters contacts prescription and placed my order last week on 2-15-25 just received notification that you did not receive it, in which it was Uploaded. If it was incorrect on the prescription calling the place where she got it done which was Vision Works should have been done to verify!
Better experience than going to see the eye doctor! Super fast from start to delivery, script was also perfect! Thank you!
The experience was easy and clear. It had all the spaces I need to check, and the descriptions of the specific lenses were clear.
Easy to navigate, will use again - thank you for great service
If you toggle around the website, it removes your insurance coverage. It also doesnt allow you to use two credit cards which makes it very difficult to use my FSA card.
I hate paying eye dr prices for lenses. I will be back for contacts!
So far so good! In my previous experience I was sent the wrong color of frames (two years ago) but I just ended up keeping them instead of dealing with a return. Hopefully this time is better!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members