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EyeconicReviews 4,180

4.4

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From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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Wisconsin
1 review
0 helpful votes
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Ease of use
March 4, 2025

Thankful for this site and how it syncs to our insurance. It is so user friendly. Thank you!

Date of experience: March 4, 2025
North Carolina
1 review
0 helpful votes
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Great experience
March 4, 2025

Very easy and the virtual part was really neat and helped me pick what I liked.

Update: I had to return my glasses, but they came back faster than I expected. The fit is perfect and I'm pleasantly pleased. I will definitely use the service again, and I've told my family and friends about it!

Date of experience: March 27, 2025
Oregon
1 review
0 helpful votes
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Love everything about it, since i learned about this company i never ordered another company,

Date of experience: December 1, 2024
Missouri
1 review
0 helpful votes
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Same as today, easy and fast access to contact lenses - thanks

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
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Great service, affordable price
March 4, 2025

Everything went exceptionally well, and all the information available online is accurate and reliable.

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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Too long to produce and ship
March 4, 2025

Too long between placing order and receiving it, ok glasses but they broke about 5 months later

Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2023
Pennsylvania
1 review
0 helpful votes
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There are not enough frames to chose from. Why is this making me put more info in? You have to meet a certain number of characters. Thats ridiculous.

Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2025
Texas
1 review
0 helpful votes
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Great product
March 4, 2025

I love these contacts and the experience was great it was easy to order them and I received them quickly

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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Easy process
March 4, 2025
Updated review

More complicated to deal with doctor offices and price hikes

Date of experience: March 4, 2025

It was simple and affordable
February 20, 2025
Previous review

It was simple and affordable. I enjoyed it.

Date of experience: February 20, 2025
California
2 reviews
0 helpful votes
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Simple
March 3, 2025

Wonderful process, no pain or confusion, just plain simple

Date of experience: March 3, 2025
Illinois
1 review
0 helpful votes
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Easy to use and order
March 3, 2025

The website is pretty easy to use and looks great. Easy to compare frames and all of the process steps are easy and simple to follow.

Date of experience: March 3, 2025
California
1 review
0 helpful votes
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The glasses fit and were nice.
March 3, 2025

It was easy and efficient. The glasses were interesting and unusual.

Date of experience: November 5, 2019
Florida
1 review
0 helpful votes
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Easy and clear to use
March 3, 2025
Updated review

It was fine and will use again please stop asking me to do these surveys now

Date of experience: March 3, 2025

It was great
March 3, 2025
Previous review

It was great

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Stylish choices covered by VSP
March 3, 2025

Great choices, seamless ordering. Will come back again and again.

Date of experience: March 3, 2025
Virginia
1 review
0 helpful votes
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Site is easy to navigate.
March 3, 2025

Used the site to order contact lenses. Easy to navigate and good prices.

Date of experience: March 3, 2025
Utah
1 review
0 helpful votes
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ORDER ISSUE
March 3, 2025

ONE OF MY ORDERS GOT CANCELLED BECAUSE I ORDER 2 PERSCRIPTION PAIR OF GLASSES UNDER ONE ACCOUNT BUT IT WAS FOR 2 DIFFRENT PEOPLE. SO I HAD TO ORDER EACH PAIR OF GLASSES INDIVIDUALLY. CAUSING ME TO HAVE TO PAY FOR MORE SHIPPING INSTEAD OF IT BEING ON ONE ORDER. WEBSITE SHOULD LET YOU ORDER WHAT EVER AS LONG AS YOU IDENTIFY WHOS GLASSES ARE WHOS AND THEN BENIFITS CAN JUST BE ASSOCIATED WITH THOSE GLASSES NOT THE NAME THE ORDER IS UNDER

Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2025
California
2 reviews
0 helpful votes
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Easy peasy.
March 3, 2025

I like that purchasing on Eyeconic is linked directly to my insurance benefits, and it's factored into the final price.

Date of experience: March 3, 2025
Maryland
1 review
0 helpful votes
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We always order online for glasses. It is very convenient, the website is very user-friendly including the try-on option, cheaper to order online, and it is delivered to our home.

Date of experience: March 3, 2025
North Dakota
1 review
0 helpful votes
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Good
March 3, 2025
Updated review

Everything good very very good b very very very very very very very very good

Date of experience: March 24, 2025

Greatness is the key
March 3, 2025
Previous review

Greatness is the key

Date of experience: March 3, 2025
North Carolina
1 review
0 helpful votes
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Great Quality
March 3, 2025

Great Quality and site is user friendly and easy to use.love virtual try on.

Date of experience: March 3, 2025