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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Should not have to verify the same prescription more than once
Easy to use, would like the option to do split payments especially with FSA and regular debit of you want to spend more than FSA but willing to pay the difference
Great phone customer service happy to speak to human
My situation is a bit more complicated as I have two different RX's for my eyes. The customer service helped walk me thru the process so I could still receive the volume discount. Very nice and thank you Jeness!
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The website is slow and buggy and reset at random times. Also this is the second time I'm placing the exact same order.
Site has a nice tool to measure PD. Very happy with glasses I've received in the past.
Good selection Thanks…………………………. 😊…………………………………………. Why so many characters needed for a review.
I have to now purchase two separate glasses for blue light and darkening rather than a single pair that can do both. This is a obvious cash grab and if i could use my insurance directly with the glasses manufacturer i would. I hope you are ashamed, which you wont be, so eat $#*! i guess.
Took a minute to figure out the ordering process and measurements. I was pretty uncertain about it and worried the glasses would be wrong. Was pleasantly surprised when I got them. They were perfect, and a good value.
Remember your username and password. It's easier to upload your prescriptions from your photos on your cell phone
I love that this site is connected to my insurance. Makes tracking benefits and ordering super easy.
Nice selection of glasses. Easy to use my insurance for contacts or glasses.
Repeat customer here. It was super easy... login in, upload new rx and order. They even suggested I switch from Biofinity Toric to Ethos Aquatech Monthly Ast and saved some money. Best of all its easily link to my VSP so my benefits are automatically applied.
I ordered two pairs of glasses from them one regular and one pair of prescription sunglasses both with high index lenses. I received the regular glasses first with no issues. However, when I received the sunglasses I noticed that the lenses were twice the thickness of the regular glasses. Immediately I knew they used regular polycarbonate lenses and not high index lenses. I contacted customer support so that i could initiate an exchange i informed her of the issue to which she replied that she checked and it says that they used high index lenses. I replied with the lenses are twice the thickness I know they are not high index lenses. She then fed me some story about how they are using a different lab and cut the lenses differently. By this point I was pretty irritated as I am a Visual Display Systems Engineer and design the displays for flight simulators I happen to be quite knowledgeable in the area of optics and lenses. So whether or not you are using a different lab has nothing to do with the thickness of the lens only the material the lens is made out of changes the refractive index. So unless they are using material with a lower refractive index such as polycarbonate and passing them off as high index lens thickness should not be affected. I went to the local eyeglass store and had them tested almost immediately the lab manager told me they are definitely polycarbonate lenses. When I called back and informed a different customer service representative of the test results he too said he would check the production log and informed me that they did in fact use polycarbonate lenses directly contradicting what the previous representative told me. It is very upsetting to be lied to by a company I have come to trust as I used them multiple times in the past. This is the first time I have had issues its a shame to see how far they have fallen.
The hey have a lot of frames and add ons. Easy sway to get your new eyeglasses.
Always easy to order and use vision insurance, quick shipping
Not good website. OK you want a long description. Here you go.
- website is not easy to use
- buggy on safari browser, got page load into an infinite loop
- not easy to tell which (sun)glasses are covered by insurance
Easy to choose and order and a great deal with the benefit I used.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members