On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to navigate, nice selection of frames and prices. Nice to be able to "try on" the glasses. Very lightweight, lots of reflection, hard to get used to.
If it wasn't for my insurance provider making insurance billing through eyeconic the easiest I would not shop here. I could get contacts for much cheaper at other places. I end up owing money after insurance. Other places would be 15% cheaper.
Wish there is an option to call or text patient if confirmation for prescription from doctor office is taking longer than normal.
I couldn't see all the form inout fields so entering data was challenging. Also had issues especially when adding a new card in checkout the link didnt work. Had to back out of checkout and go to account to delete card, then abe to enter a new oe
Very easy to navigate the site and the price is very good. Would use again in the future
We have purchased two other pair of glasses from eyeconic and it has been an easy process and quality product.
Only issue is I'd like to buy for me and my husband at the same time bit otherwise easy shopping experience
Good experience, overall. The first order had a bug with the website where my insurance was removed charging me more than what was displayed at checkout which is really bad and should be fixed. I called and had that order cancelled with no problems.
I've ordered two pairs of glasses from eyeconic in the past. Both transactions have been great, I have no suggestions for improvement.
Great experience! Love online contact prescription and quick delivery!
Navigation and ordering are a piece of cake. If there's a negative it's that there are too many options!
The pricing is way higher than any other site, since you bill through insurance. The website would let me reset my password. The only reason I use this site is because it's through my insurance.
Good options and easy process for choosing and buying. The link with insurance helps a lot
I was able to get a pair of high Quality Glasses and since Eyeconic is associated with my insurance... no out of pocket expense!
Does not let me save an account or access one I created in the past. Is an easy site to use but does have some frustrating aspects.
Ordering can take a while. Also uploading and filling in all data is time consuming. I would recommend you have your data out.
All businesses that use insurance should work like eyeconic, at his age there's no excuse. No more having to research insurance benefits and ask for reimbursements, love it. Plus the online store is super easy to use with a useful virtual try-on feature. Great shopping experience with a great selection.
I ordered a pair of glasses with the wrong RX. This company helped me with the exchange and was patient with my fault.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members