EyebuydirectReviews 15,409

I ordered my glasses on the 16th of November. They said they shipped it out on the 23rd of November (lie). The tracking number they gave me didn't work for a week. Which cause of the holiday I thought, no big deal. But when it did finally work it said they didn't send the tracking information out until the 27th. Not even the package, just the information. So when I asked them thru email they gave me the complete run around and didn't even answer my question as to why this was ok for them. Ridiculous. Now I'm scared to see what the product is even like after direct lies like that. Yep, they still aren't here.

This is the very first time I have ordered eyeglasses online. The prices are so incredibly cheap compared to getting them in person and I was afraid the glasses would be very inferior; they are not. I got darkly-tinted (just like I wanted) prescription sunglasses with very thin lenses for $58! The frames are almost identical to my $500 glasses I bought at an optical shop two years ago. I could not believe when I put them on right out of the box and they needed no adjustments. They come in a clear, magnetic-closure box with an glass-cleaning cloth. I am very pleased with EyeBuyDirect and plan on using them when my mom needs new glasses also.

I have been a loyal customer of EYEBUYDIRECT for a couple of years now. I have had a prescription change and went straight to them to order new frames. Got a great pair, but I noticed on the lenses that the prescription numbers were etched into the lenses and not buffed out creating a blur in my vision where the numbers are. I contacted customer service who immediately stated that this is normal process for glasses and there was nothing they could do about it. I immediately went to the frames I purchased and wrote a review stating that the etchings on the lenses were not removed, the conversation I had with customer service and they stated, in an email later, that they would replace them for free. I quickly took advantage of this offer and two weeks later I received the new glasses, only to find the prescription numbers etched in the lenses. NOW when I try to contact customer service, they blew me off each time telling me this is normal for all glasses and when I go BACK to try to write a negative review, it NEVER posted and no one has ever contacted me for the fix. They have lost my business and I'm making sure everyone knows of the decrease in quality and customer service this company has become.

The only reason I'm taking off a star is because they give you a fake tracking number, which I've seen on other reviews, and seems shady and pointless.
That being said, I've very please with my purchase. I placed my order on 10/18 and received various emails updating me on where the glasses were in the process, and finally an email saying they've been shipped on 10/22. Again, the tracking number didn't work, but I received my glasses 10/27, so it was pretty quick. The prescription seems accurate, just from the few minutes I wore them to try them on. I don't really care for how they look on me, which is a risk you take when you buy glasses online (they were much smaller than they looked on the model), but since theyre sunglasses I got mostly just for driving, I'm very pleased with what I got for only $30.

"This is the best company! They have so many different frames to pick from and they have awesome customer service! Also, if you don't like the glasses your can return them and they donate they glasses you don't use. I'm so happy someone told me about this site. I've bought two glasses and just ordered another pair. They always have promos going on so make sure you put your email in! I am one happy customer. Shipping isn't that expensive I want to say 4 dollars for paid of 15 dollar glasses!"

I always thought it was nuts to pay $300 for a piece of wire and a couple of pieces of plastic (i. E. eye glasses). Then I found EyeBuyDirect. Easy to use, and for $60 (bifocals) or $100 (progressives) I can get great looking eyeglasses that totally work.

But this week, when I dropped my glasses in gravel and then someone stepped on them, and I called EyeBuyDirect thinking I'd have to start from scratch and instead was told replacements just cost shipping I thought I'd died and gone to heaven.

ILoveEyeBuyDirect!

This is my first time buying glasses from online. I wasn't expecting much but thought I would give it a try since the prices were significantly cheaper than buying from a store. I was surprised by the quantity of the glasses. I bought two single vision glasses with a total of around $72 and I like both pairs very much. The frames are nice quality and the prescription was on point. One thing I didn't like and like one the reviewers mentioned was that they didn't provide me with the correct tracking number. The number they gave me was invalid but my package still arrived within two weeks of ordering. I didn't buy any "complex" prescription glasses (progressive etc) so I can't validate the quality of those but for those who need single vision prescription glasses and are looking for cheaper but still good quality options check them out!

First time purchasing from this company for my glasses. When I received them, the lenses were significantly distorting my vision. I reached out to customer service to return them and get a new pair, and we determined that I had entered the prescription incorrectly. I sent them the correct prescription, and they sent a new pair out to me quickly completely free of charge. Customer service was extremely helpful and understanding; I will definitely use their service again!

I have purchased from this company three times now. Both of my children wear glasses and you can't beat the prices. The glasses were made well, fit well and the prescription was (as expected-even for inexpensive prescription eyewear) exactly right. Great company and I will continue to be a loyal customer. Thank you!

This company is incredible. Not only have they saved me a ton of money they've saved me time. The process of looking and choosing frames is beyond easy. I love, love, love my glasses. To top it all off, I even ended up scratching the lenses on a pair, they replaced the frame and lenses for free! - the $6(shipping and handling). The customer service, both phone and instant chat is awesome.

I'm a customer for life and I'll tell everyone I know about them.

Frame was lopsided. A screw top was missing. The lenses were so thick it was a joke - I've paid less at another company for a much lower index and the lenses were thinner than these ones I paid more for a higher index - eyebuydirect says their supplier must use thicker lenses (I doubt that and if so it's a rip off to charge more then). Worst of all - the prescription was totally off - I couldn't even see out of them, it was like they'd filled the prescription in just two spots so if I twisted my head I could see clearly out of one tiny part of each of the lenses - and the spot that appeared to have prescription was in a different position in each of the lenses! An absolute joke. I've now read many reviews saying the same thing - how are these people in business? Then you have to return them because they made a mistake with prescription AND the frames are faulty, but they wanted me to pay return shipping overseas and a restocking fee! BEWARE! Never buying through eyebuydirect again and will actively warn others away

Wow! I am so surprised and impressed. I got a replacement pair of glasses in the mail without asking!

I contacted them last month and said that my Rx was wrong in my new glasses. (Honestly, it was my fault.) They said the frame was out of stock but I could order a new pair. I decided to wait because I love my frames so much. I never contacted them back.

Today, in the mail, I received a surprise corrected pair. So Impressed! I am submitting this review wherever I can. They try hard to please.

I bought boulevard frames with prescription lenses from EBD. The frames are the cheapest quality plastic I've seen. The screws won't stay in place. I'm tightening them every other day. I didn't get the upgraded lenses so they get oils on them that won't come off with hit water and soap. Why even off such crap lenses. I ordered new glasses from another online vendor and they are great. Much heavier plastic and I got the better lenses all in for less than my EBD swap meet specials. EBD sucks!