From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Ever since I ordered my first pair of glasses from eyebuydirect, I have ordered glasses from anywhere else. Great deals and great frames. Big selection.
This time everything was more expensive and not as good a price
I have loved shopping on the site and the return system is very easy.
Unable to purchase my glasses only my son's, mine kept saying unavailable. So I am paying shipping since it won't let me order mine.
We needed to replace to pairs of glasses and eyebuydirect makes it so easy.
Always something that stops the coupon from working - I just needed 2 days shipping today bc my glassss broke but the glasses I purchase every time don't have 2-day. So I tried another option for the 2DDFREE and couldn't use it due to some sort of restriction
Quick and easy to setup and order. Took me longer to choose my frame then inputting my prescription information.
Good price finding what I want was a little hard. I wish it was easier to figure out my size glasses. Like just in putting the size and it would show what's available.
Free shipping was nice but not this time. Maybe I will order more if there was.
Ordered two pair of eye glasses (one was sunglasses) for the first time and wasn't happy with one pair. The return process was seamless and my exchange arrived in a very timely manner. I'll use them again.
Attempted to find sunglasses that accommodated my prescription which was cumbersome and time-consuming. Ultimately, called customer service and Anne was delightful in walking me through various options. Would be nice to know up-front, which lenses / options/ features would accommodate a saved prescription instead of learning after all details have been entered.
Like my glasses 👓 I ordered last year and will return to order again.
Always a great experience and tons of frames to choose from. I always recommend this site to all my friends.
Great frames at affordable prices. I've been getting my glasses on here for 5 years now. Highly recommended
It has always been an easy experience and I share the site with everyone!
This was the best experience I've had with an online eyeglass company. I have tried others and been sadly disappointed in the quality and customer service. EyeBuyDirect will be the only company I will order with again. Top Notch!
Ordered progressive. Prescription is fine but reading is bad.
My glasses have not been delivered and I have had no updates.
Eyebuy is an efficient cost effective means to purchase prescription lenses. Lenses arrived within 2 weeks to my address in Jamaica.
It was easy to order and I am very pleased with the fit and quality.
I have purchased several pair of glasses from Eyebuydirect. Loved them all, except for one. I returned this pair free of charge and received a full refund, no questions asked!
Wish there was an option to buy frame only without any lens. I have broken several frames before but there's no options to buy frames only without buying also the lens.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members