About the Business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Great prices, was referred to by friend, says they are great quality, have yet to try them on but they look durable and a great price
This is the fifth pair that I have purchased through this site and have been thrilled with each pair. Stylish, inexpensive compared to the well known storefronts and easy to deal with.
EYEBUYDIRECT... why don't you!
Can't beat the price and service, no hastle great customer service.
Highly recommend Eye BuyDirect if you have question all you need to do is call them there veryy helpful.
Never a disappointment with ordering or glasses on receipt. You guys absolutely rock! Seems everyone wants to whine about the quality, but it's better than some of the $200 - $400 sets in my broken frames bin. So buy 3 or 4 pairs at a time like I do. I keep an extra set stuffed away in all my vehicles. At $20 - $30 a set you can afford it.
I found the use of this site, the ordering of my glasses and purchase process to be fool proof. It took me over two hours to select from the many frames available and 2 minutes to check out. I will wait until I receive my glasses to give a product review but if it is anything like the ease of ordering them, I will be pleased.
Had some trouble with checkout. Was successful on second try, though I nearly ordered two pairs. Prices are great, compared to local opticians, but I will reserve my final opinion on quality, fit and functionality when I receive the glasses.
Never even visited this site but it was fast and easy to upload a photo and try on frames. The space for entering my prescription was easy, yet very detailed. And a STELLAR selection of frames and colors.
It's okay, it didn't "blow me away" from a typical, eyewear website.
Nothing really differentiates this from competitors like zenni, (if there are things that differentiate, it's not noticeable make it pop. Make your company stand out!)
But I was satisfied.
At least so far, haven't gotten my glasses yet.
The last reviewer said it, "Frames too flimsy." My daughter got two pairs of glasses. One somehow did not even fit her face properly, the other one did fit her and she liked it. But it felt cheaply made, like something you would buy in a novelty store. After around 4 wears, it literally cracked right on her face.
So we ordered a replacement pair. I paid for shipping one month ago and was told they would be here in a week. They never arrived. I called and was told they had been put on hold for some odd reason, so they would be expedited and arrive within 7 days (9 days ago). I called today and was told that they were shipped by regular mail, and to expect them 5 business days from now. I mentioned that this was at least another two week wait after my original one month wait, and I was told that this two weeks IS the expedited processing. Except 9 days ago, I was told expedited service was 7 days in total. They are cheaply made, bad customer service and not worth the hassle. Try somewhere else. Strongly not recommended.
I recently purchases two other pairs of glasses and loved them. I just ordered a third pair for recreation. Three pairs of frames, 3 sets of poly-carbonate lenses (including UV coating, AR coating and scratch proof coating) for $125.00! Cant beat the savings. Fast shipping!
I kind of didn't like the lack of selection for frames, but eventually I did find something I liked and thought $25 was very reasonable for the frame I picked out. In my opinion it's much better than being stuck with the crappy frames my insurance pays for these days.
Purchasing was easy. You are able to try the glasses on by downloading a picture of yourself on to the site from FB or your computer. Awesome!
It was easy to navigate. So intuitive, anyone can order with ease without sales person pushing the option you don't want. I feel like I have saved a lot of money buying through EyeBuyDirect. I can't wait to receive the product.
Just amazing the savings I got from ordering at EyeBuyDirect vs the Tulsa discount store I was in last night. Get your eye exam locally and make sure that you get them to put all of your frame measurements in with your prescription and I just called the help number and they took all my info and it was easy.
These are replacement glasses for a pair I lost. So easy as they had all my information. I did change the frames.
Items on site were impressive but buying became difficult, Setting up account with my Email created a problem. It had to try three different Emails before I was able to finish my purchase. I even got support on the website but still had problems finishing my order, even after I had selected the product and was already in the shopping cart. I basically had to finish my order myself. I at least thought that the Live Chat line would have done more to help, it should be easier for one to spend his or her money.
Stylish glasses at a low price. I love every pair I own from them, and I'm always wanting to buy more because a. They're affordable and b. They look so good.
The process is easy enough, and, unlike other sites, EBD allows for lenses with prisms. However, I'm not impressed with the variety of frame options. Most of them look the same to me.
My experience with eyebuydirect.com continues to be favorable and I will continue to recommend you to FRIENDS AND FAMILY. Thanks a BILLION!
I had to enter my information several times before it was accepted. It was painful to use this site, plus I was supposed to get a 15% discount as a first (& last might I add) time buyer.
Hello Chris,
We appreciate your feedback and we apologize for the inconvenience.
We are more than happy to assist you on this and will check what is the issue why you have to enter the information several times and you are unable to apply the discount.
Please provide us the order number, email address associated on the account and we will contact you using the contact information you have on file to resolve this.
We will wait for your response.
Thank you and have a good day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day,
Apologies for the inconvenience. We will be glad to help you to replace your item because of quality issue and shipping. For us to help you further, kindly provide us order number or other information such us phone number or email address to pull up your record.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.