On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Not only does EyebuyDirect give you awesome selections, it's easy, fun, and a very welcome way to choose your own touches
I have been putting off getting glasses for ever. I finally got my eyes checked and the insurance only paid for the really unattractive frames. If I wanted to switched them to better looking frames I would have to pay upwards to $400.00!
Luckily I saw an add on Facebook and decided to check you out.
I cant believe that Im getting frames, transition lenses and the Prescription for a fraction of the price!
When I get the chance I will for sure be sending people your way!
Love the glasses! Bought a pair not even a month ago and just ordered my second! Their Matte designs are to die fooorrr! And i love the loyalty program! I get a deal on like every purchase!
Bought these glasses in mid December 2017. Today 02/21/18 the nose pad fell off. I called to requested that they send a nose piece. They advised that they would not be able to send just the nose piece and indicated that they would replace the Frame as it was under warranty and I would be required to pay $5 for shipping. After going back and forth over the shipping cost, I agreed (against my better judgement) to pay the shipping. I was then advised that the frame I currently have is no longer available and I would need to select another. Needless to say I am not pleased and will never do business with this vendor again. BUYER BEWARE.
Great selection & amazing prices! My friend raved about this site and has ordered several pairs in the past. I just ordered my 1st of several pairs I'm sure!
I'm a repeat customer and I love buying glasses from EyeBuyDirect. The prices are very low you get what you need from the website.
I have ordered from Eye Buy Direct on 3 different occasions. Only on one occasion did I have a problem and Eye Buy Direct worked with me to correct the problem and sent me a new pair of glasses. I will continue to purchase my glasses from Eye Buy Direct.
I want to give a full review but I would like to wait for the glasses to come in, try them out, and if needed, go through any return process and see how their customer service is. Otherwise, the ordering process was relatively smooth, and the information online is easy to understand.
I've ordered from EBD once before, but unfortunately ruined my glasses by allowing them to fall to the bottom of my satchel. Unfortunate. But the site is easy to use. I appreciate that all the dimensions are listed and I can compare them to the last pair I had. I appreciate the new "pay through Amazon" feature, it makes the buy process that much easier.
Thanks for the glasses!
(P.S. I feel like more people would write reviews if you didn't have to create an account to submit a simple review. Only the really angry or really happy people are going to be willing to do that)
Going for my third pair now. Glasses are excellent quality, durability, and best of all, price. They have all the bells and whistles for glasses available, and so far no problems whatsoever.
This on line way of buying eye glasses is really kool... my first time, now I'm just waiting to see the quality -vs- price.
This must have been my 6th or 7th purchase. Can't be beat! Went to Target Optical and still haven't got my glasses, first time wrong script, second time, cracked lens when adjusting them! Never again!
They provide all the tools needed to help you figure everything you need to all the information you need to order glasses through them.
Ordering glasses on line could not be simpler. And definitely less expensive. I have been a repeat customer for about 5 years. Just ordered my first set of transitional glasses.
This is the 6th pair of glasses I've purchased from EBD. I thought getting the right lens ordered would be a challenge but the lens of my first pair was perfect. Only one pair slid down my nose but that was easily exchanged for another pair. It's a lot of fun pairing my glasses with my outfit; something that was never before possible due to the price of eyewear with progressive lenses. Thanks EBD!
Good on-line experience making the order, anxious to see the results and the product provided. If the product equals or exceeds the experience, then this is a top notch supplier.
They are good glasses for the price. I ordered mine last year and they were good. I ordered a transition glass, I want to see how they come out.
I have been very satisfied with my first purchase! I am ordering a second pair today and I have recommended this site to my friends and family.
Easy to navigate the website. Waiting for product and at that time, I will write about my product received and any good or bad experiences.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
For us to help you, kindly provide details of your order such us order number, email address or phone number.
You may provide your contact number and the best time to reach you in order for us to resolve your concern. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day