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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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The glasses always fit just as the measurements describe and the ability to switch for a new pair if you don't like them is awesome.
Love every pair I get from EyeBuyDirect. Customer service is excellent and their FOCUS membership benefits can't be beat! I'm stopped a couple times a week, often by strangers, who comment on my glasses and they are thanked and given information on EBD. Count me as a Brand Ambassador!
Website is easy to navigate and there's a good selection of frames, unable to immediately comment about the process to make and ship the glasses.
Quick and Less Expensive. All the glasses I"ve ordered were perfect but 1 pair. I sent them back with no hassel
I am a first time buyer. Looking forward to getting my glasses!
I hope they will be as shown in picture.
I have not had many troubles with Eye Buy Direct and if I did, they fixed it right way. They are the best and the glasses are just as good as any I have gotten locally.
I have been on this site since 2007 and love everything about... i will say i wish there was a larger choice for ROUND frames. We need more fun/ different/funky
My current pair is broken. So, I decided to make a purchase at EyeBuyDirect. Their services are amazing. It's more affordable and stylish. I will be returning to get more pairs.
Quick and easy to use! Returns are easy and they give you all of the info you need before making your purchase. So far so good!
The ordering process was very easy. Can't wait to get them and try them out. Much cheaper than store bought. I bought 3 pairs, they were cheaper than the one pair I bought at Costco.
I ordered my first pair of glasses a couple months ago and I love them. I love how light and stylish they are! I am excited to get my prescription sunglasses!
A great website for cheap on trend glasses! The shipping is fast and the glasses fit perfectly! Im always happy with my glasses!
I signed up to take advantage of the BOGO deal but upon checkout BOGO code did not work. How can we fix this?
Thank you,
Galini
Great glasses and product. Very excited about my second purchase! I have ordered these before and will continue. Everyone loves and asks where i get them.
Easy to purchase and every step is not difficult at all. Good customer service, and I also appreciate the video to help me find my measurements in between my eye pupils.
I had a very pleasurable experience with the site and had a good time looking through the selection. I was very pleased with the prices and the available deal at the time of my purchase.
I've used a few other websites, but the fact that I keep getting emails for discounts and promos going on, it keeps me coming back. You can beat the prices, sometimes you pay what you get for, I have had a few glasses break but I did only pay under $15 for them compared to other glasses priced out with other vendors being twice that amount. I tend to change my glasses just like my wardrobe so having soooo many cheaper options is the way to go for me!
Replacing my other back up. Especially since the Wardens I bought are breaking, both of these pairslook nice.
Easy ordering, nice variety to choose from.
Home page advertised a BOGO but when I put in code only got a discount
I thought BOGO meant buy 1 get 1 free?
Hi Brandy,
We understand you want to apply your discount code BOGO.
For your references terms and condition are as follows:
•Two frames must be selected.
•At least one of the frames must be $15 or more.
•Packages and lens upgrades are not included. Normal charges for lens upgrades and coatings apply to both frames.
•'FREE' – Applies to the frame of lesser value only.
•Maximum 6 frames per order.
•No double discounts.
Please don't hesitate to contact us if you need further assistance.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Easy to use. Live chat was helpful My daughter loves hers and was thrilled i sm excited with mine
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Galini,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.
You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.
Thank you.