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EyebuydirectReviews 12,971

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,791 reviews
Ohio
1 review
0 helpful votes
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Good experience
April 5, 2020

It took a little time to receive my glasses and they had a defect in the lens. The process to get a replacement was smooth and the customer service was very helpful. I wish I had known about the blue light lens options before placing my order though.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Second Purchse
April 5, 2020

I have now ordered two times from EBD! I really love thee products and for getting frames quick and at great prices, I'm very impressed with the quality.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Great experience
April 5, 2020
Updated review

Super easy to find frames that I liked and the ordering process was super simple. The frames shipped quickly and we're just as expected.

Date of experience: March 6, 2020

Super quick and easy process, as always
February 20, 2020
Previous review

Super quick and easy process, as always.

Date of experience: February 17, 2020
Georgia
1 review
0 helpful votes
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Great products and service
April 5, 2020

I always get great service from EBD. The products are as good or better quality than brick and mortar retailers. The coatings on the lenses are excellent quality. My whole family orders from EBD and will keep coming back!

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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BOGO Sale
April 5, 2020
Updated review

I wanted some new glasses with a sleeker look and when I saw he sale I decided to try prescription sunglasses for the first time. I love them and it's such a game changer when driving in sunny conditions.

Date of experience: March 6, 2020

BOGO Sale
April 5, 2020
Previous review

I wanted some new glasses with a sleeker look and when I saw he sale I decided to try prescription sunglasses for the first time. I love them and it's such a game changer when driving in sunny conditions.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Love my new glasses
April 5, 2020

Ordering was easy and they were delivered sooner than I had anticipated

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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Love it!
April 5, 2020

Wonderful experience. Great price. A brick and mortar store quoted me $800 for lenses alone. Got glasses and the upgrades for a fraction of the cost.

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Great stuff!
April 5, 2020

Ordering was easy and prices are low. I picked some of the least expensive frames and you get what you pay for!
But I highly recommend EyeBuyDirect if you want to get a bunch of frames!

Date of experience: March 6, 2020
Wisconsin
1 review
0 helpful votes
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Love you guys!
April 5, 2020
Updated review

So far I have 1 pair from you, I am VERY happy with them! Today, I ordered 2 more pair, so excited! Thank-you!

Date of experience: March 6, 2020

I love shopping with you guys!
February 18, 2020
Previous review

I love shopping with you guys!

Date of experience: February 15, 2020
Pennsylvania
2 reviews
0 helpful votes
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Good experience
April 5, 2020
Updated review

Super easy, few bugs with the photo try on mobile.

Date of experience: March 6, 2020

Super easy, few bugs with the photo try on mobile
March 3, 2020
Previous review

Super easy, few bugs with the photo try on mobile.

Date of experience: February 23, 2020
Maryland
1 review
0 helpful votes
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Great purchase
April 5, 2020

Really loved the glasses I bought. Shipping took longer than expected

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Excelent
April 5, 2020

Nice glasses, excellent quality and a very good price

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Third purchase
April 5, 2020

My first purchase were two standard glasses, low priced frames, with my prescription. I didn't add anything extra like the anti scratch or the darker lenses. Solely because I wanted to try them out before adding others.

My most recent purchase, I decided to get a higher quality frame ($45) and added the anti scratch lenses.

So far, I absolutely love them! Love them all!

You can't beat the price and quality.

Date of experience: March 6, 2020
Tennessee
1 review
0 helpful votes
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A Fair handshake
April 5, 2020

Great product fair price and fast shipping thank you eyebuydirect and all employees who made this happen.
You guys do good work!

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Great price
April 5, 2020
Updated review

Easy process to order, great price, however my progressive prescription glasses don't seem to be correct, they seem to be off

Date of experience: March 6, 2020

Easy process, great price
March 3, 2020
Previous review

Easy process, great price

Date of experience: February 18, 2020
New Jersey
1 review
0 helpful votes
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A fantastic virtual resource
April 5, 2020

I've been using EBD for years. Their website experience is phenomenal. Their try on feature is pretty accurate! I LOVE that there is always some kind of promotion going onthat's why I have a great collection of glasses now:-)

Additionally, they allow returns/exchanges within two weeks of recurring your order. That's a life saver!

Date of experience: March 6, 2020
Maryland
1 review
0 helpful votes
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Great Glasses for a Good Price
April 5, 2020

Was able to select online and try on a picture of my face. Really what helps the most is the pictures of people already wearing each pair. Plugged in my prescription and ta-da!

Date of experience: March 6, 2020
Maine
1 review
0 helpful votes
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Did not receive the discount
April 5, 2020

I purchased my glasses as a BOGO offer and then the very next day the offer changed to BOGO plus 15% off. I am a good and repeat customer, so I think I should have been given the extra 15% discount.

Date of experience: March 6, 2020
Utah
1 review
0 helpful votes
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EASY AND RELIABLE - WISH I HAD COME HERE FIRST
April 5, 2020
Updated review

Just got two pairs of "replacement" glasses for my teenage daughter. We like them better than the ones we paid $250 for at an optical shop. They are cute and sturdy and it is always easy to place an order. I'll keep coming back.

Date of experience: March 6, 2020

So easy
March 3, 2020
Previous review

So easy - IO always keep coming back

Date of experience: February 19, 2020
Washington
2 reviews
0 helpful votes
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Great product and service
April 5, 2020
Updated review

This was my first time ordering from EyeBuyDirect. I called the support number for assistance and your representative was extremely knowledgeable, polite and helpful.

Date of experience: March 6, 2020

I called the support number for assistance and your...
February 21, 2020
Previous review

I called the support number for assistance and your representative was extremely knowledgeable, polite and helpful.

Date of experience: February 18, 2020