EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
It took a little time to receive my glasses and they had a defect in the lens. The process to get a replacement was smooth and the customer service was very helpful. I wish I had known about the blue light lens options before placing my order though.
I have now ordered two times from EBD! I really love thee products and for getting frames quick and at great prices, I'm very impressed with the quality.
Super easy to find frames that I liked and the ordering process was super simple. The frames shipped quickly and we're just as expected.
Super quick and easy process, as always.
I always get great service from EBD. The products are as good or better quality than brick and mortar retailers. The coatings on the lenses are excellent quality. My whole family orders from EBD and will keep coming back!
I wanted some new glasses with a sleeker look and when I saw he sale I decided to try prescription sunglasses for the first time. I love them and it's such a game changer when driving in sunny conditions.
I wanted some new glasses with a sleeker look and when I saw he sale I decided to try prescription sunglasses for the first time. I love them and it's such a game changer when driving in sunny conditions.
Ordering was easy and they were delivered sooner than I had anticipated
Wonderful experience. Great price. A brick and mortar store quoted me $800 for lenses alone. Got glasses and the upgrades for a fraction of the cost.
Ordering was easy and prices are low. I picked some of the least expensive frames and you get what you pay for!
But I highly recommend EyeBuyDirect if you want to get a bunch of frames!
So far I have 1 pair from you, I am VERY happy with them! Today, I ordered 2 more pair, so excited! Thank-you!
Super easy, few bugs with the photo try on mobile.
Super easy, few bugs with the photo try on mobile.
Really loved the glasses I bought. Shipping took longer than expected
My first purchase were two standard glasses, low priced frames, with my prescription. I didn't add anything extra like the anti scratch or the darker lenses. Solely because I wanted to try them out before adding others.
My most recent purchase, I decided to get a higher quality frame ($45) and added the anti scratch lenses.
So far, I absolutely love them! Love them all!
You can't beat the price and quality.
Great product fair price and fast shipping thank you eyebuydirect and all employees who made this happen.
You guys do good work!
Easy process to order, great price, however my progressive prescription glasses don't seem to be correct, they seem to be off
I've been using EBD for years. Their website experience is phenomenal. Their try on feature is pretty accurate! I LOVE that there is always some kind of promotion going onthat's why I have a great collection of glasses now:-)
Additionally, they allow returns/exchanges within two weeks of recurring your order. That's a life saver!
Was able to select online and try on a picture of my face. Really what helps the most is the pictures of people already wearing each pair. Plugged in my prescription and ta-da!
I purchased my glasses as a BOGO offer and then the very next day the offer changed to BOGO plus 15% off. I am a good and repeat customer, so I think I should have been given the extra 15% discount.
Just got two pairs of "replacement" glasses for my teenage daughter. We like them better than the ones we paid $250 for at an optical shop. They are cute and sturdy and it is always easy to place an order. I'll keep coming back.
This was my first time ordering from EyeBuyDirect. I called the support number for assistance and your representative was extremely knowledgeable, polite and helpful.
I called the support number for assistance and your representative was extremely knowledgeable, polite and helpful.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.