business logo of Eyebuydirect

EyebuydirectReviews 12,934

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,491
value
5,187
shipping
5,187
returns
131
quality
5,291
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Instant Feedback

241,750 reviews
Kentucky
1 review
0 helpful votes
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Easy ordering and easy fixing!
April 5, 2020
Updated review

I was able to place my order very efficiently. I did not know my PD and the resources on the website helped! Especially when I put the wrong number in for my PD after I had already placed my order - customer service was able to change my PD to the right number within 24 hours after I emailed them after I placed my order and realized my mistake!

Date of experience: March 6, 2020

Very easy fast and efficient!
March 3, 2020
Previous review

Very easy fast and efficient!

Date of experience: February 24, 2020
Utah
1 review
0 helpful votes
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Continuing to test out glasses
April 5, 2020
Updated review

So far it's been ok. The try on feature is a little meh. I've purchased two glasses before and one has lasted a while and the other pair fell apart. Curious to see how these new ones will hold up! Really hoping they are good quality. I love the Tan collection and I hope there are some more fun and funky glasses soon!

Date of experience: March 6, 2020

So far it's been ok
March 24, 2020
Previous review

So far it's been ok. The try on feature is a little meh. I've purchased two glasses before and one has lasted a while and the other pair fell apart. Curious to see how these new ones will hold up! Really hoping they are good quality. I love the Tan collection and I hope there are some more fun and funky glasses soon!

Date of experience: February 23, 2020
Ohio
1 review
0 helpful votes
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LOOKIN GOOD
April 5, 2020
Updated review

In the past I have purchased my glasses at the clinic where I have my regular eye exam.
Even with insurance this is an exorbitant deal.
The glasses I've gotten from EyeBuyDirect look great, feel great, and are about four time cheaper.

Date of experience: March 6, 2020

LOOKIN GOOD
April 5, 2020
Previous review

In the past I have purchased my glasses at the clinic where I have my regular eye exam.
Even with insurance this is an exorbitant deal.
The glasses I've gotten from EyeBuyDirect look great, feel great, and are about four time cheaper.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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New to this company
April 5, 2020
Updated review

So far so good - lets see how they hold up and if I have any trouble with the prescription - since I just got them - give me a little time to make an educated review.

Date of experience: March 6, 2020

So far so good
March 3, 2020
Previous review

So far so good

Date of experience: February 24, 2020
North Carolina
1 review
0 helpful votes
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Southern Destination
April 5, 2020

Thank you for getting them here so soon- exactly what I asked for.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Great price.
April 5, 2020

Everything was great, the price, product and delivery. However after I broke my previous pair, I went online and they were out of stock of that same frame I had been wearing for a year. I chose it in a different color, which was my second preference.

Date of experience: March 6, 2020
California
3 reviews
0 helpful votes
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New customer
April 5, 2020

Glasses are a great fit well love them price as well.

Date of experience: March 6, 2020
New Mexico
1 review
0 helpful votes
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Review
April 5, 2020
Updated review

Web site rather difficult to maneuver, took several tries before understanding the correct approach to get online and get started.
Difficult understanding the representatives who help with orders because English is not their primary language, offer had to ask for the rep to repeat him/herself.
Rep not always fully informed so had to call several times for assistance.

Date of experience: March 6, 2020

Review
April 5, 2020
Previous review

Web site rather difficult to maneuver, took several tries before understanding the correct approach to get online and get started.
Difficult understanding the representatives who help with orders because English is not their primary language, offer had to ask for the rep to repeat him/herself.
Rep not always fully informed so had to call several times for assistance.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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You get what you pay for, really!
April 5, 2020
Updated review

The shipping takes forever! I'm not happy with the quality of the products but can't afford pricier products. But I'm currently looking into better, more adequate materials for my kids glasses because the prices for replacements every other month are adding up to premium glasses anyways

Date of experience: March 6, 2020

The shipping takes forever!
March 17, 2020
Previous review

The shipping takes forever!

Date of experience: February 16, 2020
Connecticut
1 review
0 helpful votes
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Not nearly the good deal they used to offer, especially having to pay for shipping. Also the glasses took twice as long to arrive as in the past. The glasses are very satisfactory.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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My eyeglasses retailer.
April 5, 2020

I've always been able to find frames that I love at awesome prices.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Best Glasses for your Money!
April 5, 2020

I'm an allergy sufferer and I choose not to wear contacts because my eyes get really irritated when I have them on, so I have chosen to you just wear glasses until I decide to get Lasik done and this is the best online shop by far for options of customizing your glasses and sunglasses.

Every time I order my glasses they are exactly right, the prescription is exactly right and I always get them quickly.

Date of experience: March 6, 2020
Massachusetts
1 review
0 helpful votes
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Best buy for the money
April 5, 2020

I usually buy my glasses from an Optomitrist and spend a lot of money. These frames are lenses are great and they are progressives... very happy

Date of experience: March 6, 2020
Oregon
1 review
0 helpful votes
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Great for the price
April 5, 2020

I really like these frames, they are the perfect minimal frame

Date of experience: March 6, 2020
Louisiana
1 review
0 helpful votes
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Easy peasy
April 5, 2020

I picked out the frames I liked and made sure the measurements would fit my face. Then I paid for them and they were sent to my home within a week. It was easy and I will do it again. It was very affordable and about half the price of what I would pay for my lenses at a store.

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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This is my second time placing an order with EyeBuyDirect. The glasses are so stylish and just what I was looking for.

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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Wish they didn't take so long
April 5, 2020

Everything was great I love them just wish it didn't take so long

Date of experience: March 6, 2020
Germany
2 reviews
0 helpful votes
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Glasses
April 5, 2020

When I placed the order I thought that the glasses would come in bifocal. Mode, but they came a single vision way. I cannot wear them when I go driving.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Good quality and price
April 5, 2020
Updated review

No issues. Will continue to buy from EyeBuyDirect.

Date of experience: March 6, 2020

Thx
February 19, 2020
Previous review

Thx

Date of experience: February 16, 2020
Florida
1 review
0 helpful votes
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Repeat customer
April 5, 2020
Updated review

Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own. Still well worth it for the prices and sales.

Date of experience: March 6, 2020

Fairly easy to navigate
February 20, 2020
Previous review

Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own.

Date of experience: February 17, 2020