From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Nice experience so far. One pair was perfect and one is a little too large. But overall satisfied.
I appreciate that I can order online and receive eye glasses within the week. However, I feel like you need more selections and choices added for womens sunglasses and eye glasses.
I get all my glasses through your site and get many compliments. I like referring people to you because the selection and pricing is always great. TAKE THAT WARBY PARKER!
I get all my glasses through your site and get many compliments. I like referring people to you because the selection and pricing is always great. TAKE THAT WARBY PARKER!
It was very easy to use, great selection and shipping and delivery were fast.
Good deals going on often. Glasses are cute and work as they should!
Buying my new sunglasses with EyeBuyDirect was a pleasure. I wanted GOOD sunglasses and quality materials and fit, along with a good price. I got it all!
I wanted to get an extra pair of glasses. EyeBuyDirect is easy to use and has lots of choices.
I bought these to replace the exact same pair that I recently lost and they're just as good as the originals. Thanks for being awesome!
I was going to say "cheap," but they're not cheap at all. EyeBuyDirect glasses are indistinguishable from more expensive frames without compromising on quality, and shipping is routinely faster than estimated. Gotta love it.
These Glasses are super cute - I now have 4 pairs from EyeBuyDirect however these last ones are super tight (all three pair) and using hot water isn't working to adjust them. It would be nice to see a vendor that can help adjust the frames to take them in somewhere. Myself and all of my kids have headaches from our new frames
It was super easy to find the frames that I really loved. The BOGO deal saved me so much money, I can't even believe I got two pairs of good quality glasses for the price of one! They also shipped super fast, I got my prescription lenses within a week. Overall great experience, and I will continue to recommend EBD to my friends.
I ordered two pairs of progressive glasses. One was perfect, the other was not, but the customer service rep was understanding and explained the return/reorder process very well. I'm expecting my corrected glasses in a few days.
Good value, user interface a little confusing at first, it takes a little while to figure out
Good value, user interface a little confusing at first, it takes a little while to figure out
The order exceeded my expectations and the delivery was fast! My only concern is how easily the glasses get smudges and have to be cleaned constantly.
I bought my glasses many times in the past through EyeBuyDirect, but delivery took a number of weeks. Now they have shortened the wait dramatically.
I will never buy my glasses anywhere else. Great selection, easy process and a wonderful price. I don't know why anyone would buy elsewhere!
I was able to place my order very efficiently. I did not know my PD and the resources on the website helped! Especially when I put the wrong number in for my PD after I had already placed my order - customer service was able to change my PD to the right number within 24 hours after I emailed them after I placed my order and realized my mistake!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members