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EyebuydirectReviews 12,931

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,746 reviews
California
1 review
0 helpful votes
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Reading Glasses
April 5, 2020
Updated review

They are honestly great! I love them, for my clear pair the frames are a little too big but cute.

Date of experience: March 6, 2020

Reading Glasses
April 5, 2020
Previous review

They are honestly great! I love them, for my clear pair the frames are a little too big but cute.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Great experience!
April 5, 2020

Super easy! Super efficient! Took exactly 14 days from the time i ordered to ship (not business days, busy 14 days) and i received them the next day!

Date of experience: March 6, 2020
Texas
2 reviews
0 helpful votes
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Great Experience!
April 5, 2020

This is my second purchase and everything went smoothly; from selecting my eyeglasses through delivery.

The quality is excellent! Fit is perfect!
Best of all, I can see again!

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Was very happy to receive my order so fast. The frames were too big and the return process was easy. I ordered a second pair to replace thre first order but had problems with delivery. Customer service was good again. Do recommend.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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I enjoyed being able to choose from another frames, even if I knew that I wouldn't be interested in wearing them - it was good to see a number of on trend pairs that were available. My code went through without an issue, I received a number of updates through the process. For a small period of time, there was a delay in the updates but the customer service team that worked on emails as well as those on Twitter were responsive and provided information that was accurate. Although my lenses were due to come in on the 10th, I got them on the 3rd of March. The fit was great and I liked how they came p[ackaged as well. I have prescription lenses and it was easy to add this in.

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Ordering from eyebuydirect is the smartest, easiest, and best way to shop for glasses. It had been 2 years since I had any type of vision check, so I decided to visit my local optometrist and get some new pair of glasses. I had seen online that they had specials deals, such as only $69.00 for 2 pairs of glasses. As a skeptical buyer I purchased a pair from them and quickly asked for my prescription. I had heard of eyebuydirect briefly and decided to check it out. Not only was I shocked by how good the glasses looked from eyebuydirect,
They were so much cheaper and overall better quality. My local optometrist store added fees after fees and my total came out to be $230 per 1 pair, this for glasses that not only looked generic but for glasses with just regular lenses and no coatings or anything. I ended up returning them and received my money back. My eyebuydirect glasses were not only better overall, everything extra(coatings, lens thickness) I paid at my local optometrist was free at eyebuydirect. I payed $70 for my frames and prescription at eyebuydirect. So in conclusion, I'm always going to be buying glasses from EyeBuyDirect from this day forward and you should too.

Date of experience: March 6, 2020
Arkansas
1 review
0 helpful votes
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I had broken my glasses and had no spare, so luckily my prescription has been stable enough to reorder from my previous prescription saved in the site. I got 2 pairs with the 2 day shipping, and they came just over 24 hours after ordering! Ordered Monday 1am or so, arrived by Tuesday 10am. The lenses are good, but I realized I need a S or XS but ordered a S and M size frames. I ended up keeping both just to have the extra, and I think I can heat and bring in the end of the frames to get a slightly better fit. Could have returned if I wanted given their 2 week policy. I love shopping here even more without the added cost of 2 day ship but in urgent situations like broken glasses it was nice!

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Buy 1 get 1 with great service
April 5, 2020
Updated review

I've been using eyebuydirect.com for several years and have absolutely no complaints. My glasses always arrive in a timely manner, and look great.

Date of experience: March 6, 2020

I've always had good luck, and great style choices...
March 3, 2020
Previous review

I've always had good luck, and great style choices for a great price.

Date of experience: February 24, 2020
Texas
2 reviews
0 helpful votes
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Satisfied Customer
April 5, 2020
Updated review

Ordered eyeglasses for my daughter for Christmas and she absolutely loved them. Fast shipping and great quality

Date of experience: March 6, 2020

Ordered eyeglasses for my daughter for Christmas and...
March 3, 2020
Previous review

Ordered eyeglasses for my daughter for Christmas and she absolutely loved them. Fast shipping and great quality

Date of experience: February 24, 2020
California
1 review
0 helpful votes
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Timeliness
April 5, 2020
Updated review

If you're real timeframe is 14 days you should be upfront with your customers

Date of experience: March 6, 2020

Quick and easy process
April 5, 2020
Previous review

Quick and easy process

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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I feel like the lens make me dizzy. Something is not right with them.

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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Wonderful!
April 5, 2020

Didn't know what to expect considering my first time entering my kids prescription. But they came back perfect and great styles to choose from.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Feb 2020 Specs Order
April 5, 2020

I've been a customer for almost 10 years - I love this company - don't be goin nowhere soon on me!
Xoxo,
Kiki

Date of experience: March 6, 2020
Missouri
1 review
0 helpful votes
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2 pairs of glasses
April 5, 2020
Updated review

I like the tool where you can virtually try on glasses. That helped me decide what would look best. It was easy to place an order and they did great at processing and delivering the order very quickly.

Date of experience: March 6, 2020

2 pairs of glasses
April 5, 2020
Previous review

I like the tool where you can virtually try on glasses. That helped me decide what would look best. It was easy to place an order and they did great at processing and delivering the order very quickly.

Date of experience: March 6, 2020
Alaska
1 review
0 helpful votes
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Good and cheap option
April 5, 2020

They were nice. Good and cheap. Paid less than 20 dollars

Date of experience: March 6, 2020
Oklahoma
1 review
0 helpful votes
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Super Glasses!
April 5, 2020

Love the glasses! Great quality and vision is perfect! Would have been perfect if just a case for the glasses was included!:-(

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Extremely impressed first time customer.
April 5, 2020
Updated review

I found it to be a little difficult to maneuver the Oder site. Had to try a few times but finally figured it out. A little concerned if I input the information for the prescription properly, won't know until I can try them on, so will wait and see. I'm not the most tech savvy person, so it is probably just me.

Date of experience: March 6, 2020

I found it to be a little difficult to maneuver the...
March 3, 2020
Previous review

I found it to be a little difficult to maneuver the Oder site. Had to try a few times but finally figured it out. A little concerned if I input the information for the prescription properly, won't know until I can try them on, so will wait and see. I'm not the most tech savvy person, so it is probably just me.

Date of experience: February 20, 2020
California
1 review
0 helpful votes
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EyeBuyDirect
April 5, 2020

Overall very Positive. Certainly will recommend to others.
Delivery time was 14 days as stated and it was on time, but it appears that the glasses were done and completed in a week and the delivery staging took longer than required.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Perfect prescription in affordable frames
April 5, 2020
Updated review

Nice experience so far. One pair was perfect and one is a little too large. But overall satisfied.

Date of experience: March 6, 2020

Nice experience so far
March 3, 2020
Previous review

Nice experience so far.

Date of experience: February 21, 2020
Minnesota
1 review
0 helpful votes
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Quick and Easy
April 5, 2020

I appreciate that I can order online and receive eye glasses within the week. However, I feel like you need more selections and choices added for womens sunglasses and eye glasses.

Date of experience: March 6, 2020