EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Glasses are easy to order and are delivered quickly.
Love getting my glasses from eyebuydirect!
Good price, good selection, and well put together glasses
I wanted to reorder a frame and lenses because the frame broke today ( after 3 months of use). I was going to exchange it but decided to reorder. However I couldn't find the reorder button in my history. I had to go through the entire process which was a bit annoying.
I wanted to reorder a frame and lenses because the frame broke today ( after 3 months of use). I was going to exchange it but decided to reorder. However I couldn't find the reorder button in my history. I had to go through the entire process which was a bit annoying.
I was very pleased when I received my glasses. Quality is very good. The prices that are fit for my budget.
I got three pairs of glasses, and I love them all. Will be purchasing from eye buy direct from now on.
I love the ease with ordering, and despite my prescription changing, breaking a pair - i have ordered the same frames 3 times. I have ordered maybe 6 different issue of glasses and will continue to do so. I highly recommend purchasing from eyebuydirect
Excellent selection. Found exactly what I wanted. Saved hundreds. Ordered on a Friday, got them the following Friday. Extremely surprised by the quality. This is the best made pair of glasses I've ever owned. I will definitely order my next pair from here again.
Everything is great, I alway shop with eyebuydirect, but it took an unusually long time to process and receive my glasses.
I recently purchase a pair of "Dialogue" 50-18 139 C1 glasses. I absolutely loved the frames, however they have already broken. The right arm of the eyeglasses just simply cracked off the frame when I went to clean them. The frames were very light and did not leave any "marks" on the bridge of my nose while wearing them for a substantial amount of time, but I am very disappointed they broke so quickly.
My husband and I have ordered a few times now, so far every experience has been great! My recent order I am needing to return. (I ordered the wrong size for my face) We will see what that experience goes like. Hopefully it will be as wonderful as the rest!
I've selected to return / exchange the glasses I ordered due to incorrect prescription. It's been over the 24-48 hour response timeline from customer service and still haven't heard from anyone regarding my options for a credit / return. I am in desperate need of new glasses so this is frustrating.
I've purchased four pairs of glasses from eyebuydirect over the last couple years and I'm satisfied everytime!
This is my third pair of glasses and I just love them! I found a place to order my glasses from instead of paying a ridiculous price at my eye center!
Easy shopping. Too a little longer to receive order than expected, but still got my glasses within the 7-14 business days.
I have multiple pairs from EyeBuyDirect. They have great products of great quality and reliable customer service. I once ordered a pair I didn't like and I was able to exchange it without any problem. I'm definitely a customer for life.
Repeat customer and always been happy. This time I also ordered sun glasses and they are awesome. I love the virtual try on feature as well.
Happy with the glasses but company response to orders and communication could be better, rather than frequent email blasts with deals and offers.
Really love the quality of the glasses for a fraction of the price you would pay at an eyeglass retailer. Great selection of frames at great prices! And easy returns!
Really love the quality of the glasses for a fraction of the price you would pay at an eyeglass retailer...
They are honestly great! I love them, for my clear pair the frames are a little too big but cute.
They are honestly great! I love them, for my clear pair the frames are a little too big but cute.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.