business logo of Eyebuydirect

EyebuydirectReviews 12,930

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,746 reviews
Maryland
1 review
0 helpful votes
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2 pair special
April 5, 2020
Updated review

Glasses are easy to order and are delivered quickly.

Date of experience: March 6, 2020

Love getting my glasses from eyebuydirect!
March 3, 2020
Previous review

Love getting my glasses from eyebuydirect!

Date of experience: February 24, 2020
California
1 review
0 helpful votes
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Good experience
April 5, 2020

Good price, good selection, and well put together glasses

Date of experience: March 6, 2020
Kentucky
1 review
0 helpful votes
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I wanted to reorder a frame and lenses because the frame broke today ( after 3 months of use). I was going to exchange it but decided to reorder. However I couldn't find the reorder button in my history. I had to go through the entire process which was a bit annoying.

Date of experience: March 6, 2020

I wanted to reorder a frame and lenses because the frame broke today ( after 3 months of use). I was going to exchange it but decided to reorder. However I couldn't find the reorder button in my history. I had to go through the entire process which was a bit annoying.

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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Amazing products
April 5, 2020

I was very pleased when I received my glasses. Quality is very good. The prices that are fit for my budget.

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Very happy!
April 5, 2020

I got three pairs of glasses, and I love them all. Will be purchasing from eye buy direct from now on.

Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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3rd time ordering these frames
April 5, 2020

I love the ease with ordering, and despite my prescription changing, breaking a pair - i have ordered the same frames 3 times. I have ordered maybe 6 different issue of glasses and will continue to do so. I highly recommend purchasing from eyebuydirect

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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The Best
April 5, 2020

Excellent selection. Found exactly what I wanted. Saved hundreds. Ordered on a Friday, got them the following Friday. Extremely surprised by the quality. This is the best made pair of glasses I've ever owned. I will definitely order my next pair from here again.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Slow processing
April 5, 2020

Everything is great, I alway shop with eyebuydirect, but it took an unusually long time to process and receive my glasses.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Didn't last long
April 5, 2020

I recently purchase a pair of "Dialogue" 50-18 139 C1 glasses. I absolutely loved the frames, however they have already broken. The right arm of the eyeglasses just simply cracked off the frame when I went to clean them. The frames were very light and did not leave any "marks" on the bridge of my nose while wearing them for a substantial amount of time, but I am very disappointed they broke so quickly.

Date of experience: March 6, 2020
Virginia
1 review
0 helpful votes
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Great glasses, great prices!
April 5, 2020

My husband and I have ordered a few times now, so far every experience has been great! My recent order I am needing to return. (I ordered the wrong size for my face) We will see what that experience goes like. Hopefully it will be as wonderful as the rest!

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Return request
April 5, 2020

I've selected to return / exchange the glasses I ordered due to incorrect prescription. It's been over the 24-48 hour response timeline from customer service and still haven't heard from anyone regarding my options for a credit / return. I am in desperate need of new glasses so this is frustrating.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Love them!
April 5, 2020

I've purchased four pairs of glasses from eyebuydirect over the last couple years and I'm satisfied everytime!

Date of experience: March 6, 2020
District of Columbia
1 review
0 helpful votes
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Awesome!
April 5, 2020

This is my third pair of glasses and I just love them! I found a place to order my glasses from instead of paying a ridiculous price at my eye center!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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It's Lit!
April 5, 2020

This is like my third time ordering, I'm accident prone but the glasses and lenses are so affordable and easy to replace.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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First time
April 5, 2020

Easy shopping. Too a little longer to receive order than expected, but still got my glasses within the 7-14 business days.

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Customer for life
April 5, 2020

I have multiple pairs from EyeBuyDirect. They have great products of great quality and reliable customer service. I once ordered a pair I didn't like and I was able to exchange it without any problem. I'm definitely a customer for life.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Love my glasses!
April 5, 2020

Repeat customer and always been happy. This time I also ordered sun glasses and they are awesome. I love the virtual try on feature as well.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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A good buy for a thrifty shopper
April 5, 2020

Happy with the glasses but company response to orders and communication could be better, rather than frequent email blasts with deals and offers.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Fantastic site to get eyeware!
April 5, 2020
Updated review

Really love the quality of the glasses for a fraction of the price you would pay at an eyeglass retailer. Great selection of frames at great prices! And easy returns!

Date of experience: March 6, 2020

Really love the quality of the glasses for a fraction...
December 31, 2019
Previous review

Really love the quality of the glasses for a fraction of the price you would pay at an eyeglass retailer...

Date of experience: December 28, 2019
California
1 review
0 helpful votes
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Reading Glasses
April 5, 2020
Updated review

They are honestly great! I love them, for my clear pair the frames are a little too big but cute.

Date of experience: March 6, 2020

Reading Glasses
April 5, 2020
Previous review

They are honestly great! I love them, for my clear pair the frames are a little too big but cute.

Date of experience: March 6, 2020