From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The quality of glasses is great (when done right), but the emailing sector of customer service was practically a nightmare. I was handed over to maybe 5-10 different representatives just to replace a defective frame (scratches all over the lenses), and all could not answer my questions or solve the problem. However, Shanna from Live Chat resolved the issue in less than 20 minutes. The reps in charge of emailing kept sending copy/pasted responses and didn't understand me no matter how much I explained the situation.
The most amazingly hassle free and user friendly process that was very hard to believe it even existed. Completely and truthfully appreciate your business. Thanks a million!
First experience with this company. I think the price of the glasses and shipping time was reasonable. Upon receiving and wearing them over a week, I love the glasses. The quality is great and they are just what I have been looking for. Would totally recommend.
Good. Hj fuh djklfxdhotxchf zook h. C FM i. C ggv cm jvc tfx xn jvc gdx xn i. C ggv XL ox s. S c ffl i. C ggv dnm jvc ggv DC fcb iv ffl u. C CV fcb hill pig s zech uh
I doubted my daughter who recommend EBD. At first, I thought to myself, "it can't be so easy to order glasses." When I saw her order I was amazed at the quality of her glasses. As for my order, I love love my glasses! Thank You. I will be ordering again soon!
The look is nice but the feel is heavy. Eye rims are metal. I prefer and thought the frame was all plastic from the pictures online.
Great experience. Easy to select add ons. Glasses arrived in good condition. Fit well. I would definitely recommend this as an affordable option to anyone in need of glasses. I will more than likely purchase additional glasses as the experience was great and didn't break the bank.
Selecting my eyeglasses was an easy process. The delivery was quick. The lenses are a perfect fit. However, I would like to have seen more options in the website regarding wide glasses.
Would recommend 100% and will continue buying here!
I bought 2 pairs, one was a little big for my face but the other was perfect!
My order came very quickly. Only took a few days. Perfect fit, too!
Ordering glasses and entering my prescription was very easy.
A bit small than expected. It looks ok in general, and it's good for prescription sunglasses at this price.
It was fast and reliable shipping. Very satisfied.
This was super easy and shipping was fast. I will definitely be back again!
My glasses cake super fast with ZERO problems. The ordering process was easy & simple. I'm happy with my purchase & plan to order more glasses!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members