From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My son lost his glasses at the beach- in the ocean! We had no backup and needed a replacement pair quickly. EyeBuyDirect was able to deliver a replacement to our front door in less than 48 hours! Great service and great quality! We are so appreciative!
Good, packaging awesome, no breaks, very clean, thank you
Thanks, got them earlier than expected. Thanks so much!
It was great, products are amazing and came in a timely
Manner
Easy! Excellent! But I miss the plastic cases! Glasses fit well.
I ordered my first pair in 2014 and have ordered many since then and I have loved them all, price and quality have been great.
But, I just ordered glasses and sunglasses. I made a mistake and forgot to add my sunglasses to my order. I immediatley emailed them and asked if I could add a pair of sunglasses to my order. The email response I got back make it very clear they didn't read in email in full. They didn't answer my question at all. So I placed my sunglass order the next morning, paid for shipping then sent an email asking if they could combine the two orders, neither had been processed, and be refunded the shipping.
The response I got was your order was less than $100 so sorry we can't refund your shipping. I also explained that I emailed and didn't get a response that answered my question.
I mean really, there was no reason they couldn't combine my orders. Very very disappointed. There are many discount eye glass sites out there. I will find another.
Ordered new glasses with a tricky prescription, had them on my face in 10 days. They are beautiful and fit well
The website allowed to to try on 100s of glasses with their "try on" feature. It was fast and easy and gave me an excellent idea of how they would look.
They are my go to for eyewear now.
Great - frames are nice, high quality fit and finish. Lenses are crisp - all the options at musch lower cost.
I have been using eyebuydirect for about three years now. I can get three or more fun pairs of glasses (love to have options!) for less than the price of one pair from my eye doctor. It can be hard to pick the right pair for your face, but it's nice to have the option to return a pair that isn't a fit for you.
Easy
My glasses(two pair!) broke during the shelter in place and I needed glasses, so I went searching. I didn't have a lot of confidence going in but thought that for the price I would give it a shot. I looked at all the styles, again very worried about making decisions off a picture on a website, but I found some frames that I thought would be good for me. 2 weeks later I received them and they fit great, look good and prescription was right on the money.
Your customer service is outstanding, friendly and willing to help.
Something is missing in the prescription and Im straining to see from the new glasses. They do not compare to my regular glasses which i still use
Great! Packaging was secure and glasses fit great. I just ordered 2 more pairs and am waiting to receive those. So excited!
The glasses are irritating my ear lobes and now I am not sure what to do
Received my new glasses and absolutely love them! They, fit and seem to be high quality! So happy that I just ordered another pair! Loved them so much, I ordered another pair! I highly recommend this company!
Thank you!
Received my new glasses and absolutely love them! They, fit and seem to b e high quality! So happy that I just ordered another pair!
Great service and great awesome quality glasses for the price
Very easy! Great selection! I was weary of the color I selected (out of my comfort zone) BUT I am so glad I went against my fears. I LOVE my new glasses! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members