EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Great glasses and they look good too. The try it in feature really helped.
I love these glasses. Very satisfied and they fit perfectly!
Excellent product, arrived promptly. Would purchase again.
The glasses are a great quality for a great price. My wife and I are frequent buyers.
Love the frames... wrong prescription. Came in a timely manner
The glasses are shaped well and sturdy. They fit my face very well! The lenses are great with both my prescription and the blue light feature... thanks!
Received in a timely manner. Everything was wrapped excellently.
Glasses are awesome. Just as described/shown. Quick delivery.
I really enjoy the quality and fast shipping. They do a really good job
This was my first purchase from Eyebuydirect and I was not disappointed! Would 100% order again and recommend to everyone!
My new glasses are amazing, super comfy and so pretty. I love it.
I am not satisfied with my purchase. The price and deiivery were great however I feel the glasses are not the same that I chose.
Easy to order and amazing fit! The order came faster then expected after I received the email.
Great glasses - great quality. Really quick turnaround time I am happily surprised. Also great customer service. Attentive and professional. Would recommend 100%.
This was so easy! And better than buying the glasses at the eye doctor which take out more money from you! I for a pair of prescription glasses and sunglasses for $90! That's a pretty good dang deal!
I've been buying EBD glasses for years now. Always a great experience. Quick shipping. And I always get compliments.
I ordered progressives, the near sight was good, the distance was way off blurred and seeing double, I see much clearer distance without glasses
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.