From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Do not bother with the two day shipping. I returned a pair because there was something wrong with one of the lenses and didn't get a refund on shipping. Maybe I would have gotten a refund if I had gotten a replacement instead of a refund, but I really wanted a specific type of lenses that weren't included in the 2 day shipping. I still believe that the shipping should have been refunded since there was clearly an issue with one of the lenses. There was something like a glare or a smudge on the inside of the lens. It was only visible in certain lighting, and it drove me crazy when I noticed it!
I did get a refund on shipping for another pair I returned, but it was just the normal 7-14 shipping. So just get normal shipping because even if you are not refunded, you'll only be out a few dollars instead of $30.
That being said, customer service was polite. They answered my questions and gave me a breakdown of the refund when I asked. The two pairs of eyeglasses and the pair of sunglasses I have now are cute and comfortable. I understand that there was probably nothing that anyone I corresponded with could have done about the shipping, but it still bothers my that a good chunk of my payment will not be refunded.
First time that i buy from this site, excellent variety of frames and nice prices, once you place the order lenses came over very fast, lens case excellent quality too.
I bought a pair of glasses from them and they came damaged and the wrong prescription even though I entered it correctly.
They are totally unreliable. They won't refund my money or send me another pair even though it's their policy! DO NOT BUY FROM THIS COMPANY, THEY ARE HORRIBLE!
The virtual try on feature is what i used to pick my frames and it is horribly inaccurate. The glasses i bought fit my photo perfectly and in reality they are giant for my head! Taller and wider than the picture and completely unwearable. My second pair i was scared would be a little small per the virtual try on, ended up being pretty perfect so im going to reference their size for future purchases.
It kinda suck that I had to find my PD. The glasses came in a descend box. First impression crystal clear lenses.Not a bad price for prescription glasses. Had the glasses for a few days now it seem to be good, won't know more until more time passes.
Love my new glasses and can't believe how much I saved with EyeBuyDirect! They look great and my vision is crystal clear. I'm amazed how much I save shopping on your website. Thank you so much!
I've purchased from other online lenses places but I like the ones I got here the best so far.
It was great. It was kinda hard to find a frame for my face, but I finally found some. They were affordable and stylish. I enjoyed the options to custom the lenses and the final product.
It was great. Kinda hard to find a frame for my face, but I finally found some.
My sunglasses are so comfortable and so cute I always get compliments when I'm out!
This is our second purchase with EyeBuyDirect and we are very satisfied with the quality and price of the products.
The return policy made it very easy to exchange my glasses for better fitting pairs.
Everything was great! The only con were the frames. They feel somewhat low quality. I hope they last.
I was so excited to receive my glasses, and I was not disappointed, loved the whole experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members