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EyebuydirectReviews 12,942

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,765 reviews
Idaho
1 review
0 helpful votes
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Great experience
January 6, 2021

This was my first time ordering from EyeBuyDirect and they made it so easy to customize my glasses and everything just the way I wanted it, for a literal fraction of what they eye doctor wanted!

Date of experience: January 6, 2021
Alabama
1 review
0 helpful votes
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Great experience
January 6, 2021

Only one of the 3 pair of glasses I ordered originally, worked for me. The exchange process was painless and the customer service was exceptional!

Date of experience: January 6, 2021
North Carolina
2 reviews
0 helpful votes
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Good product for the money
January 6, 2021

I needed a pair of glasses for my son and had to pay cash (used the vision insurance for contacts). His glasses are an affordable backup for when he isnt wearing his contacts. The process was great and they got him better than most pairs we have gotten from the eye care center.

Date of experience: January 6, 2021
Ohio
1 review
0 helpful votes
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EyeBuyDirect Does it Again
January 6, 2021
Updated review

High Quality, quickly shipped, so cute. 10/10 would recommend.

Date of experience: January 6, 2021

Ok lol eyebuy direct
November 27, 2020
Previous review

Ok lol eyebuy direct

Date of experience: November 27, 2020
Utah
1 review
0 helpful votes
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Still 100% satisfied!
January 6, 2021
Updated review

I've been very happy with every pair of glasses i buy from here and especially love the price tag!

Date of experience: January 6, 2021

I've been very happy with every pair of glasses i buy...
November 26, 2020
Previous review

I've been very happy with every pair of glasses i buy from here and especially love the price tag!

Date of experience: November 26, 2020
Florida
1 review
0 helpful votes
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Great product!
January 6, 2021

If you're getting shades with prescription, I suggest you buy the gradient ones in green. It does not change nature colors as much and if you have to enter a building, the gradient will provide some clarity so that you don't have to be changing to your regular prescription glasses every time.

Date of experience: January 6, 2021
Delaware
2 reviews
0 helpful votes
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New glasses
January 6, 2021
Updated review

It was a struggle to do all the measurements. I ordered but I have no clue if I did it correctly, I guess I wait and see.

Date of experience: January 6, 2021

It was a struggle to do all the measurements
December 27, 2020
Previous review

It was a struggle to do all the measurements. I ordered but I have no clue if I did it correctly, I guess I wait and see.

Date of experience: November 27, 2020
Texas
1 review
0 helpful votes
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Helpful and Quick
January 6, 2021

EyeBuyDirect was helpful and quick from the start to finish of the process. I was able to pick two frames and lenses during their buy one get one free sale. The boxes that they came in were cute holiday boxes. When I needed to return a pair and exchange for another pair, customer service was quick, helpful, and attentive. My new replacement pair came in a few days ago and love them.

Date of experience: January 6, 2021
North Carolina
1 review
0 helpful votes
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Quick Service, Great Glasses
January 6, 2021

I got 2 pairs for the price of 1 and love both. Making them takes a bit, but after they ship, you get them fast.

Date of experience: January 6, 2021
Georgia
1 review
0 helpful votes
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Very satisfied
January 6, 2021

I have already ordered the third pair of glasses, and everything was excellent, both quality and speed

Date of experience: January 6, 2021
AE
1 review
0 helpful votes
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After placing my order I had to suddenly plan to fly out of town. I, therefore, contacted customer service agents through the website chat. My agent, Leslie, was extremely helpful in expediting my order so that I could receive my glasses before I left.

Date of experience: January 6, 2021
Florida
1 review
0 helpful votes
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Thank you for the help!
January 5, 2021

We ended up choosing the wrong lenses type the first order and EBD was more than happy enough to help us reorder a new pair with the right lenses! Thank you again!

Date of experience: January 5, 2021
Michigan
1 review
0 helpful votes
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Great deals
January 5, 2021

I ordered on Black Friday and ended up with a huge steal. I feel like I'm finally an adult by having my prescription sunglasses.

Date of experience: January 5, 2021
New Hampshire
1 review
0 helpful votes
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Purchase
February 4, 2021

Took a while to receive. Not sure where the mistake was but it they are suppose to be reading glasses but I cannot use for reading only far distance.

Date of experience: January 5, 2021
New York
1 review
0 helpful votes
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Super satisfied!
January 5, 2021

I purchased two pairs and I am super happy! I have never purchased glasses on the internet, and I'll admit I was a bit skeptical. Delivery was super quick too! I will be ordering again for a pair of prescription sunglasses next!

Date of experience: January 5, 2021
Massachusetts
1 review
0 helpful votes
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Shipping via USPS is a disaster!
January 5, 2021
Updated review

My glasses were shipped December 9th and arrived January 2nd. 24 days is ridiculous. Very disappointed in USPS delivery service.

Date of experience: January 5, 2021

Love the many styles!
November 26, 2020
Previous review

Love the many styles!

Date of experience: November 26, 2020
Washington
1 review
0 helpful votes
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Love them!
January 5, 2021

Took a week to have it made and shipped! Love them so much.

Date of experience: January 5, 2021
Pennsylvania
2 reviews
0 helpful votes
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Easy and affordable
January 5, 2021

With labs shut down everywhere last year over covid, I needed to replace my broken bifocals immediately. With prescription still good, I found Eye Buy Direct. Ordered that day with hundreds of choices to try on with downloaded photo, and was I happy. My cost was a fraction of what I have paid before even after insurance kicked in. I will use this company as long as they're in business

Date of experience: January 5, 2021
Bahamas
1 review
0 helpful votes
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Glasses Review.
January 5, 2021

Very pleased with all four pairs of glasses that I ordered. Great fit.

Date of experience: January 5, 2021
Minnesota
1 review
0 helpful votes
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Very good quality
January 5, 2021

The quality is great and love the glasses! I love it!

Date of experience: January 5, 2021