From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Very user friendly! Was extremely pleased with my purchase and the timeliness of them processing my order. I would definitely use them again!
I have ordered 5 or 6 pair of glasses through Eye buy direct. I have loved them all and with the prices so low I can rotate several pair of glasses depending on my mood!
I will definitely shop here again. The glasses are cute and affordable and I love that I can change it up and look like a new person every day.
Excellent pricing will be back with future orders!
Excellent pricing will be back with future orders!
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It is easy to find and buy glasses at great prices. Sometimes I'll see a frame and wish there were more color options, though.
It is easy to find and buy glasses at great prices. Sometimes I'll see a frame and wish there were more color options, though.
Great navigation throughout site. Ordering was easily accomplished.
Great navigation throughout site. Ordering was easily accomplished.
This order was a replacement order for glasses that needed to be returned.
First time order, looking forward to getting new glasses!
I was disappointed to learn that my glasses were not going to be delivered within the time frame given. I would not have been so irritated if an update regarding delivery had been sent to me. When tracking my order, 'in transit, arriving late' was indicated for at least two weeks. When I called customer service, I have to be honest, the company location being in Texas and having a Chinese representative speaking very broken English made communication very difficult for me. The rep also indicated to me she was not able to locate my purchase because the product left the facility and they cannot track it. So customer service was annoying to me. I did receive my glasses but it took much longer than the company claimed it would take and they did not claim responsibility.
Somewhat tedious but I like the glasses I have chosen.
The glasses were a good price and with the virtual try on feature I had a good idea what to expect, the delivery was delayed however which was very disappointing.
It was easy to select and purchase glasses and they arrived quickly. I did have some issues with the reflection on the lenses and needed to upgrade the lens to help that issue.
Wealth of information to help make an informed decision
I ordered these for my boyfriend for Christmas and they arrived on time. He loves them! Thanks so much
Fast easy to order, initial frames were incorrect size, the return and exchange process was simple and easy to manage.
I am thrilled with my new glasses! First, I searched online at other sites and always send them back because I did not like the frames. These are quality frames, they have an app that assists you with finding your prescription and I needed that because my doctor stopped taking my insurance. Of course my doctor wouldn't give me my information so if it wasn't for this app I would never know. I am thrilled with my new glasses! First, I searched online at other sites and always sent them back because I did not like the frames. These are quality frames, they have an app that assists you with finding your prescription and I needed that because my doctor stopped taking my insurance. Of course my doctor wouldn't give me my information so if it wasn't for this app I would never know. The glasses have a beautiful tortoiseshell and the prescription the app indicated it was on point! I use them while I'm driving at night. It was quick and very simple process at checkout. Thank you! I have no problem coming back to your website.
It was quick, simple, and explanatory so I wasn't wondering what I purchased as it was a very descriptive review at checkout. Thank you!
Fun to try on each pair of glasses before purchasing. Thank you for serving us so well.
Fun to try on each pair of glasses before purchasing. Thank you for serving us so well.
Was fairly easy with just plain sunglasses for boyfriend
Was fairly easy with just plain sunglasses for boyfriend
I loved my frames, they fit just perfect, but the lenses fog immediately as you put them on. I have other frames from a different store that don't fog like that.
Easy ordering. Great prices. Easy returns and great customer service.
Pretty smooth so far. I hope the fit, style and after sale service are just as good!
Pretty smooth so far. I hope the fit, style and after sale service are just as good!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members