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EyebuydirectReviews 12,948

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,770 reviews
Texas
1 review
0 helpful votes
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Best glasses and best price!
January 6, 2021
Updated review

Love this company! Easy and affordable! Love love love!

Date of experience: January 6, 2021

Love this company!
June 12, 2020
Previous review

Love this company! Easy and affordable! Love love love!

Date of experience: April 15, 2020
Illinois
1 review
0 helpful votes
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Consistent
January 6, 2021

EyeBuyDirect has been my go to for eyewear for about a decade. They have great customer service, resolve issues quickly and reliable shipping. The prices for their products are also very attractive.

Date of experience: January 6, 2021
Massachusetts
1 review
0 helpful votes
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Love my frames!
January 6, 2021

I was shopping for some new, funky, colorful frames, and EyeBuyDirect definitely prevailed. The hardest part was deciding which pairs to buy! The quality is far better than expected considering how the prices are so reasonable, and the cute packaging my glasses came in was an extra bonus! So happy!

Date of experience: January 6, 2021
Massachusetts
1 review
0 helpful votes
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February 5, 2021
Updated review

Easy and wonderful thank you! I wish I could have gone back once I had progressed to the payment portion and removed one add-on, but couldn't figure out how (I am on my phone, might have been easier on laptop).

Date of experience: January 6, 2021

Easy and wonderful thank you!
November 27, 2020
Previous review

Easy and wonderful thank you! I wish I could have gone back once I had progressed to the payment portion and removed one add-on, but couldn't figure out how (I am on my phone, might have been easier on laptop).

Date of experience: November 27, 2020
Hawaii
1 review
0 helpful votes
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Grate quality
January 6, 2021

Great quality frames and got 2 with BOGO sale. However, it took almost 1 month to receive in the mail. Granted, I purchased during black Friday and with the holidays I understand shipping gets backed up (currently in HI).

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Love it
January 6, 2021

I bought glasses got them in a week or so, love them

Date of experience: January 6, 2021
Virginia
1 review
0 helpful votes
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I needed a second pair that also had blue light blocking. Eyebuydirect had a frame I liked and the lenses weren't expensive so I measured and decided to try them! After a few gentle bends, they fit perfectly and are my favorite of the two that I have now. They scratch easier than the first pair so I'll be ordering another set probably this spring or summer but at this price-set, I can afford them easier (not that I enjoy picking new frames more frequently! Note that!) You get what you pay for though and in this case, I'm grateful to not pay hundreds of dollars yearly!

Date of experience: January 6, 2021
Michigan
2 reviews
0 helpful votes
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You do get what you pay for.
January 6, 2021

The glasses are not great quality but they are cheap.

Date of experience: January 6, 2021
Texas
1 review
0 helpful votes
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Great glasses! Super comfortable!
January 6, 2021

Love the experience, user friendly, great product and you can't beat the price. Thank you!

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Great value!
January 6, 2021

Super easy to pick up frames and lenses. Pricing is fantastic!

Date of experience: January 6, 2021
New York
1 review
0 helpful votes
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Best place to buy eyeglasses
January 6, 2021
Updated review

So nice to shop at home! Large selection and easy ordering.

Date of experience: January 6, 2021

So nice to shop at home!
July 30, 2020
Previous review

So nice to shop at home! Large selection and easy ordering.

Date of experience: July 30, 2020
Connecticut
2 reviews
0 helpful votes
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Excited
January 6, 2021
Updated review

I loved the 2 pair that was ordered but unfortunately I had to return them for a bigger size. None the less everything else was great.

Date of experience: January 6, 2021

It was easy to do
November 27, 2020
Previous review

It was easy to do

Date of experience: November 27, 2020
Texas
1 review
0 helpful votes
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Great Value
January 6, 2021
Updated review

Eye Buy direct is my favorite online retailer for eyeglasses. Ordering online is easy. If unsatisfied with product they happily return it without any problems. Its easy to order and many eyeglass options is available. I love this site!

Date of experience: January 6, 2021

Wonderful
November 27, 2020
Previous review

Wonderful,

Date of experience: November 27, 2020
Pennsylvania
1 review
0 helpful votes
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Screw up after screw up
February 5, 2021

I ordered two pairs of glasses on Nov. 27. They did not ship until Dec. 11. I got no updates about order even when requested for next three weeks. Today the glasses showed up, and one of my glasses is exactly the opposite of how I ordered it. I asked that the bifocal be lowered by 7mm from the usual that EBD placed it, as the line was right in the middle of my long vision eye line. I needed it lower so that it would not be in my vision. So, today I received a pair of glasses with the bifocals raised nearly halfway up the lens. Now I cannot see anything beyond two feet. Really? I was very explicit as to what I needed and why I needed it, and I get the exact opposite. I would like to return, but since the order was "voided" I cannot at this time. Not a good experience at all.

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Very easy sight have to watch for the automatic add on expenses at checkout though

Date of experience: January 6, 2021

Very easy sight have to watch for the automatic add...
November 27, 2020
Previous review

Very easy sight have to watch for the automatic add on expenses at checkout though

Date of experience: November 27, 2020
North Carolina
1 review
0 helpful votes
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LOVE MY NEW GLASSES
January 6, 2021

Got them in a timely manner and I can see through them.

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Bang for your buck
January 6, 2021
Updated review

Very easy to navigate the website, everything is clearly laid out.

Date of experience: January 6, 2021

Very easy to navigate the website, everything is clearly...
November 27, 2020
Previous review

Very easy to navigate the website, everything is clearly laid out.

Date of experience: November 27, 2020
Georgia
1 review
0 helpful votes
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Good product but long wait
January 6, 2021

It was easy to order. I order non prescription blue blocking glass for when I wear my contacts. It took a very long time for them to come in, specially with no prescription to confirm. Happy with product.

Date of experience: January 6, 2021
Washington
1 review
0 helpful votes
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I am once again a completely satisfied customer.
January 6, 2021
Updated review

I had a complicated order that LARA was able to handle with an amazing amount of patience. Great experience!

Date of experience: January 6, 2021

I had a complicated order that LARA was able to handle...
November 27, 2020
Previous review

I had a complicated order that LARA was able to handle with an amazing amount of patience. Great experience!

Date of experience: November 27, 2020
Missouri
1 review
0 helpful votes
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Excellent glasses!
January 6, 2021

Once again, I had a great experience with EyeBuy! My glasses are of excellent quality, are comfortable, and are very stylish. Thank you!

Date of experience: January 6, 2021