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EyebuydirectReviews 12,949

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,770 reviews
California
1 review
0 helpful votes
Follow Josue A.
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Pretty good
January 7, 2021
Updated review

Its cool i will rate higher when I see the quality in my hand.

Date of experience: January 7, 2021

Its cool i will rate higher when I see the quality...
December 28, 2020
Previous review

Its cool i will rate higher when I see the quality in my hand.

Date of experience: November 28, 2020
Ohio
2 reviews
0 helpful votes
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Love! Love! Love! My new glasses
January 7, 2021

Although I would have loved to have received them sooner, it was worth the wait... and I did order during the holidays, so delays were to be expected. I easily uploaded my prescription, which is now saved in my account for next purchases. My biggest problem was narrowing down my selection because I wanted numerous styles. Finally narrowed down and chose what I wanted to purchase. The quality is excellent, and the price I paid included all the bells and whistles I wanted, including the transition lens to turn crystal clear lenses to dark in the sunlight, scratch resistant, etc. all the upgrades that would have cost me far too much through my eye doctor. Thank you for my exciting fantastic great new eyeglasses. I do really love them. Will most definitely order again.

Date of experience: January 7, 2021
Texas
1 review
0 helpful votes
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Great products!
January 7, 2021
Updated review

I gave it 3 stars because i have not received my order yet and this thing is asking me for a review already. I do wish the "try on" was more of a video type than just a picture.

Date of experience: January 7, 2021

I gave it 3 stars because i have not received my order...
December 27, 2020
Previous review

I gave it 3 stars because i have not received my order yet and this thing is asking me for a review already. I do wish the "try on" was more of a video type than just a picture.

Date of experience: November 27, 2020
North Carolina
1 review
0 helpful votes
Follow Charlotte K.
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This was my 2nd purchase and 4th pair of glasses from eye buy direct. The first pair in my order was more expensive than all the rest I had ever ordered and the worst quality. My old glasses are the exact same prescription as the new one but when I put on the new glasses something was way off. With my old glasses I could read captions on a TV, see road signs etc., but with the new ones there was such an intense glare that everything was fuzzy. I had to squint while wearing them. The 2nd pair in the order was somewhat better but the quality still isn't where the first two I got were. I'll probably think twice before ordering from Eyebuydirect in the future which is unfortunate since they are so affordable.

Date of experience: January 7, 2021
New Hampshire
1 review
0 helpful votes
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Great price.
February 6, 2021
Updated review

My husband recently got glasses from EyeBuy Direct and loves them. They are reasonably priced and provide options for people who don't have insurance. I would like more of a selection of glasses to try at home.

Date of experience: January 7, 2021

My husband recently got glasses from EyeBuy Direct...
November 27, 2020
Previous review

My husband recently got glasses from EyeBuy Direct and loves them. They are reasonably priced and provide options for people who don't have insurance. I would like more of a selection of glasses to try at home.

Date of experience: November 27, 2020
Kentucky
1 review
0 helpful votes
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EyeBuyDirect Continues to impress!
January 7, 2021
Updated review

I ordered two pairs of glasses upon getting my new prescription and the total cost was less than half of what I would have paid for ONE pair at the local vision store. They arrived in under two weeks and both pairs fit nicely and my progressive lenses are great. I also was able to file a form with my vision insurance (which I hadn't done in the past), submitting my EBD invoice and got reimbursed for one of the pairs. One note, is that in the future I would probably spring for the highest quality lenses instead of the cheapest, but that was my mistake not EBD. :) I'll be back when I need a new pair or just want a different look.

Date of experience: January 7, 2021

Great value!
November 27, 2020
Previous review

Great value!

Date of experience: November 27, 2020
Massachusetts
2 reviews
0 helpful votes
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FANTASTIC
January 7, 2021

Wow! So easy. The quality easily paralelled $600 glasses I've bought through the eye doctor. The price was a fraction of what I have paid in the past and the selection was outstanding. Bought two pairs during a sale and I'm not sure I'll ever buy glasses anywhere else.

Date of experience: January 7, 2021
Florida
1 review
0 helpful votes
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Excellent service
January 7, 2021
Updated review

Thanks for your service I love ur site and the glasses you provide

Date of experience: January 7, 2021

Thanks for your service I love ur site and the glasses...
November 27, 2020
Previous review

Thanks for your service I love ur site and the glasses you provide

Date of experience: November 27, 2020
New York
2 reviews
0 helpful votes
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Great price and quality
January 7, 2021
Updated review

Quick and easy to browse selections. Quick easy check out

Date of experience: January 7, 2021

Quick and easy to browse selections
November 27, 2020
Previous review

Quick and easy to browse selections. Quick easy check out

Date of experience: November 27, 2020
Ohio
1 review
0 helpful votes
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Love!
January 7, 2021
Updated review

I love eyebuydirect and all of the glasses I've ordered from them.

Date of experience: January 7, 2021

Many glasses are not in stock and do not fit my prescription...
December 27, 2020
Previous review

Many glasses are not in stock and do not fit my prescription, which is frustrating. I do think that eyebuydirect has good quality glasses for a very good price, but trying to find a pair that I could get was challenging.

Date of experience: November 27, 2020
Tennessee
1 review
0 helpful votes
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Slow Shipping but Great Products
February 6, 2021
Updated review

The products are great. The site is easy to use. I was surprised and a little disappointed by how long the products took to make and ship.

Date of experience: January 7, 2021

Thank you
November 27, 2020
Previous review

Thank you

Date of experience: November 27, 2020
Colorado
1 review
0 helpful votes
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Glasses were fine but not enough sizes
January 7, 2021
Updated review

Found glasses I like but not all shown were available in every size. Some trouble navigating site.

Date of experience: January 7, 2021

Found glasses I like but not all shown were available...
December 27, 2020
Previous review

Found glasses I like but not all shown were available in every size. Some trouble navigating site.

Date of experience: November 27, 2020
Austria
1 review
0 helpful votes
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Everything perfect
January 7, 2021

:)

Date of experience: January 7, 2021
California
1 review
0 helpful votes
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Repeat buyer
January 6, 2021
Updated review

I have been happy with every pair of glasses I have gotten from here. I always get compliments on my glasses, and I tell everyone where I got them from.
They always come back to tell me they were happy and would be ordering again too! My only complaint is that my most recent order seemed a little smaller than my past orders so they hurt my ears to wear for long periods of time

Date of experience: January 6, 2021

I have been happy with every pair of glasses I have...
November 27, 2020
Previous review

I have been happy with every pair of glasses I have gotten from here. I always get compliments on my glasses, and I tell everyone where I got them from
They always come back to tell me they were happy and would be ordering again too!

Date of experience: November 27, 2020
Michigan
2 reviews
0 helpful votes
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Satisfied
January 6, 2021

I'm totally geeked about my glasses! I ordered 5 pairs and I'm so happy with the quality. I'll never go or look anywhere else from now on. The absolute best place. So happy thank you! XOXO

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Love my new glasses
January 6, 2021

I was a little nervous buying glasses on line for first time. They came out great. They fit well, look great and accurate vision correction.

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Great experience
January 6, 2021
Updated review

Charges for clear lenses on Frame buys are rip offs.

Date of experience: January 6, 2021

Charges for clear lenses on Frame buys are rip offs
November 27, 2020
Previous review

Charges for clear lenses on Frame buys are rip offs.

Date of experience: November 27, 2020
Minnesota
1 review
0 helpful votes
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Easy to use
January 6, 2021
Updated review

Easy to order. Lots to choose from. Good quality for a great price.

Date of experience: January 6, 2021

Easy to order
November 27, 2020
Previous review

Easy to order

Date of experience: November 27, 2020
Oklahoma
1 review
0 helpful votes
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Stylish and affordable
January 6, 2021

Quick and easy. Order from again and again prescription 1eye glasses and sunglasses. Love the upload picture to try on virtually.

Date of experience: January 6, 2021
Arizona
1 review
0 helpful votes
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Outstanding product
January 6, 2021

I'm so glad than I found good quality & affordable prices

Date of experience: January 6, 2021