business logo of Eyebuydirect

EyebuydirectReviews 12,949

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,770 reviews
Georgia
1 review
0 helpful votes
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Reading glasses
May 5, 2021

The glasses fit perfectly and they come on time. It has fast processing and take care details of the prescription

Date of experience: January 7, 2021
Washington
1 review
0 helpful votes
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Need a store
February 6, 2021

The glasses are great but don't fit properly need adjusting and there is no store to bring them into

Date of experience: January 7, 2021
Pennsylvania
1 review
0 helpful votes
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Bad Shipping
February 6, 2021

I paid for two day shipping and it took like two weeks to arrive in a beaten up box.

Date of experience: January 7, 2021
Colombia
1 review
0 helpful votes
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Review
January 7, 2021
Updated review

The order took a little bit longer than expected but I am satisfied.

Date of experience: January 7, 2021

Love it
October 29, 2019
Previous review

Love it

Date of experience: October 26, 2019
Arkansas
1 review
0 helpful votes
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Great glasses for the price
January 7, 2021
Updated review

They had a big selection of glasses for a super cheap price. The quality is good!

Date of experience: January 7, 2021

It was a great experience
November 27, 2020
Previous review

It was a great experience.

Date of experience: November 27, 2020
Canada
2 reviews
0 helpful votes
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I will always buy,"Eye buy direct"
January 7, 2021

Lots of glasses to choose from, excellent price
Great quality and shipping within 5 days!

Date of experience: January 7, 2021
Pennsylvania
1 review
0 helpful votes
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Dinah frames
January 7, 2021

The glasses fit well and I liked the look. However, they seem to very fragile. I bought this second pair to replace the same frame that I had broken earlier. With this second pair, it has already bent and the glasses are crooked.

Date of experience: January 7, 2021
Oregon
1 review
0 helpful votes
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Pleased
January 7, 2021
Updated review

Customer service very helpful and patient!
Thankyou much

Date of experience: January 7, 2021

Customer service very helpful and patient!
November 28, 2020
Previous review

Customer service very helpful and patient!
Thankyou much

Date of experience: November 28, 2020
California
1 review
0 helpful votes
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Amazing
January 7, 2021

Glasses arrived on time, with no reported damage. Also, love the cute seasonal packing they came in.

Date of experience: January 7, 2021
New York
1 review
0 helpful votes
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Great Product — Virtual Try On Needs Work
January 7, 2021
Updated review

Lots of great frame options at excellent prices, but the site is pretty glitchy and the virtual try on isn't all that great.

Date of experience: January 7, 2021

Lots of great frame options at excellent prices, but...
December 28, 2020
Previous review

Lots of great frame options at excellent prices, but the site is pretty glitchy and the virtual try on isn't all that great.

Date of experience: November 28, 2020
Michigan
1 review
0 helpful votes
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Bought 3 different glasses. Two floral ones didn't look at all what was pictured on the website. 1 were sunglasses but I would call them lightly tinted, they definitely don't work in the sunlight. Everything felt overpriced and they don't even include a glasses case and cleaning cloth like Zenni does.

Date of experience: January 7, 2021
GB
1 review
0 helpful votes
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Great frames but late delivery
January 7, 2021

The frames I got were a decent price and are really nice quality but the delivery was a couple days later than I was told, but this wasn't really a big deal.

Date of experience: January 7, 2021
Louisiana
1 review
0 helpful votes
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Product review
February 6, 2021

It was my first time ordering my glasses so filling out the prescription part was a bit challenging. I needed to phone my eye doctor for the PD.

Date of experience: January 7, 2021
Colorado
1 review
0 helpful votes
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Sizing help could be better. Zenni provides a "live image try on." Still unsure if I inputted my prescription info correctly. Not very confident.

Date of experience: January 7, 2021

Sizing help could be better
December 28, 2020
Previous review

Sizing help could be better. Zenni provides a "live image try on." Still unsure if I inputted my prescription info correctly. Not very confident.

Date of experience: November 28, 2020
Jamaica
1 review
0 helpful votes
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Decent
January 7, 2021
Updated review

Overall pretty good and i am pleased with the product

Date of experience: January 7, 2021

Quick n easy
November 28, 2020
Previous review

Quick n easy

Date of experience: November 28, 2020
Delaware
1 review
0 helpful votes
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Won't order again
February 6, 2021
Updated review

This was the first time I ordersd glasses from eyesdirect. I wont again. Glasses were ok, delivery was horrendous and I didn't find the customer service to be very helpful when I contacted them.

Date of experience: January 7, 2021

This was the first time I ordersd glasses from eyesdirect
November 28, 2020
Previous review

This was the first time I ordersd glasses from eyesdirect. It was great and the prices were very reasonable.

Date of experience: November 28, 2020
Tennessee
1 review
0 helpful votes
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Great customer service
January 7, 2021
Updated review

Loved the help I got from customer service with my order.

Date of experience: January 7, 2021

Love EYEBUYDIRECT...
November 28, 2020
Previous review

Love EYEBUYDIRECT... It was so easy to select frames using my photo.

Date of experience: November 28, 2020
Colorado
1 review
0 helpful votes
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Great Value for Kids Glasses
January 7, 2021
Updated review

Took me several tries to find where to enter the code and it wouldn't work on my iphone. Once I found the discount code, it was easy to use and the glasses are cute, true to fit and affordable for my daughter who gets a new prescription every 6 months.

Date of experience: January 7, 2021

Took me several tries to find where to enter the code...
November 27, 2020
Previous review

Took me several tries to find where to enter the code and it wouldn't work on my iphone.

Date of experience: November 27, 2020
California
2 reviews
0 helpful votes
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New to eyewear
January 7, 2021
Updated review

Excellent prices & always a discount available. Fun to try on online!

Date of experience: January 7, 2021

Excellent prices & always a discount available
October 23, 2020
Previous review

Excellent prices & always a discount available. Fun to try on online!

Date of experience: October 23, 2020
Florida
1 review
0 helpful votes
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Glasses broke
February 6, 2021

The glasses were amazing however that quickly changed as the next day my glasses broke on one side and I couldn't wear it. They were so cute and would for sure be my fav pair but I can't wear them now.

Date of experience: January 7, 2021