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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I am legally blind in my left eye and asked for a non-prescription lens on that side of my new glasses and they provided that for me.
I have been using eyebuy direct for several years. They stand by their products and will make it right if you have an issue.
This is very important to me, as we all have choices. Let's support great customer service.
I ordered 2 pairs of glasses with 2 day delivery. One of the orders apparently couldn't be finished in time so instead of continuing to get the order to me whenever possible they canceled the order. I had a discount for purchasing both, so they charged me the full amount for the one pair they did ship which just seems like a sneaky way to get me to purchase the orders separately so that I would pay full price on both. After this experience and none of the customer service being helpful and even to go as far as hanging up on me because they couldn't give me answers I will never use you guys again after being a loyal customer for 3 years.
Ordering website was very user friendly. No visits necessary to order and pick up. Cost about 1/4 of the cost 3 years ago with the same features, progressive bifocals, shade transition, etc.
I purchased 2 pair of glasses, progressive and single lens. I had progressive lenses in the past that were never right. I could wear them for everyday things, but not for the computer or to read. I took them back numerous times and they kept saying "I would get used to them". Never happened. I decided to order a single lens pair, and a progressive pair from EyeBuyDirect to see if it's me, or did I have bad lenses? Oh my God! I can read and see with them, I don't have to switch to my single lens pair every time I want to read something. The single lens pair are so crisp things look like they did before my eyesight starting going bad. I absolutely love BOTH pair! These are hands down the best glasses I've ever owned. I will be purchasing all my glasses from them from here on out.
I've been trying to get help to order my glasses because it won't let me add my prescription. I've cald customer service and they said they don't help with that, figure it out. So I'm in a stuper. I need to order or find some place that will help me. My order is still in the order box. Sincerely. Anita ornelas
I was worried for multiple reasons buying glasses online for the first time; cheap feeling frames, crooked fit, wrong prescription - but I have bought three pairs so far and have never looked back. I sound like a walking infomercial recommending EyeBuyDirect to anyone in my personal circle. I just could not be happier with this new way of buying glasses.
Fast speedy easy. Love them! Return policy is amazing and frames are high quality.
I still HAVE NOT received my glasses. It's been 3 weeks since I ordered. I have used eyebuydirect multiple times with great experience. I need my glasses but my shipment has been in Saint Louis and I live in Missouri. I still don't have them. I tracked my glasses and they went to Texas and back to Saint Louis! Make that make sense!
I waited two weeks for my glasses only to find out that they were shipped to the wrong address. The customer service rep was going to place a new order. I did not want to wait another two weeks for the glasses so I canceled the order.
I was unhappy with my eyeglass purchase and was offered a replacement at no extra cost! So impressed.
I ordered bifocals with the prescription of the top and clear on the bottom. After weeks of delays and two different phone conversations, I was told you can't put clear glass on the bottom with no reasonable explanation. Ridiculous.
When ordering online it's important to be able to make exchanges until you find the right pair of glasses. This site only permits one exchange.
I ordered two pair of glasses using the BOGO offer but only received one pair. The second pair of my order was cancelled with no explanation and no way to choose another pair. I called customer service and was told to reorder another BOGO. I asked if I would be charged full price and was told yes. I would not have ordered anything without the BOGO offer in the first place.
If there was a material shortage i. E. frame not in stock, I should have been offered to choose something different rather than having my order cancelled.
How can I trust Eyebuydirect for future purchases with this kind of customer service?
Fourth time ordering. Tried a new frame style. Received quickly and they fit great.
Received my eyeglasses promptly on initial order. Style not satisfactory and EyeBuyDirect replaced them with a different style. The nose piece attachment to the lens frame was faulty, as it broke off when adjusted. EyeBuyDirect again agreed to replace, and I am now waiting for the replacement. If there is no problem with the replacement, I am satisfied with the service of EyeBuyDirect.
I love my glasses from EBD. The virtual try-on is helpful. The frames are so inexpensive; I can't stop buying them. I always get compliments on the glasses I get. Since the cost is so low, I can take some risks and get some fun styles that I wouldn't normally try if I were spending hundreds. I have a bunch of colors to go with any outfit!
Easy fast and nice selection! Just get your prescription and virtually try on glasses before you purchase
This was my first time buying prescription glasses online. I have to say the hardest part was waiting for them to arrive. The USPS misdirected the package but when it finally arrived I was thrilled. I'm so pleased I'll be ordering a few different pair for driving, sports and around the house. I made a few changes to my order and the CSR's were very patient and helpful. I have ordered a pair of computer glasses and they arrived in a very timely fashion, no side trips. These are excellent too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members