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EyebuydirectReviews 13,153

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,496
value
5,188
shipping
5,188
returns
131
quality
5,291
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Florida
1 review
0 helpful votes
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Meh...
November 21, 2022

I bought the Gallo frames. Width of field of view for deluxe progressive lenses disappointingly narrow. One nose pad defective--will not swivel (defective mounting box). Plastic ear hook covers slip in and out on the ear pieces, making adjustment nearly impossible.

Date of experience: October 22, 2022
Delaware
1 review
0 helpful votes
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Lovely
October 22, 2022

Easy shopping. Smooth delivery. Great quality! I could not be happier!

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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Overall a good experience. Shipping was a little slower than I expected but not too bad.

Date of experience: October 21, 2022
North Carolina
1 review
0 helpful votes
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Great glasses online!
October 21, 2022

If you are meticulous in taking measurements of your favorite pair of glasses, and use those, you can get a great pair of glasses at a fair price. I've bought 2 pair so far and am satisfied.

Date of experience: October 21, 2022
Illinois
1 review
0 helpful votes
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Best way to buy glasses
October 21, 2022

The entire process was very easy. There are lots of frame options and lens's options. Everything is reasonably priced and the deals are great.

Date of experience: October 21, 2022
California
1 review
0 helpful votes
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Awesome pair of glasses
October 21, 2022

I love my prescription reading glasses. Good quality and a low price. I recommend

Date of experience: October 21, 2022
New York
1 review
0 helpful votes
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Always shop
October 21, 2022

Love it all the formats I have brought from eyebuy direct and so so my kids

Date of experience: October 21, 2022
Colorado
1 review
0 helpful votes
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Glasses purchase
October 21, 2022

Very happy as usual with EyeBuyDirect product. Only problems are that Chat isn't working and I want to order from the Futuristic selection of frames. They don't seem to work with my prescription. Please do what is needed to correct that so that I can order them.

The other issue that I run into is that I have an usual prescription and they have to get a new copy of my prescription directly every time instead of storing it with my account to have the verification on hand when I place a new order.

These are minor complaints. I am very happy with the final product. The frames are good quality and the prescription is always accurate. Now that they are expanding frame designs into more unusual designs, that is ever better. I just want to be able to take advantage of the new frames.

Thank you.

Date of experience: October 21, 2022
Texas
3 reviews
0 helpful votes
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Pretty good.
October 21, 2022

It would be better with faster shipping for bifocals.

Date of experience: October 21, 2022
New Jersey
1 review
0 helpful votes
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Great Glasses
October 21, 2022

While the delivery took a while (I used the standard delivery) both glasses I ordered were in excellent condition. Both exactly as pictured, and both fit well. An outstanding value for the price.

Date of experience: October 21, 2022
Texas
1 review
0 helpful votes
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Satisfied
October 20, 2022

Easy to customize, great deals, and prompt delivery. Everything was how I ordered it! Will be purchasing more soon.

Date of experience: October 20, 2022
California
1 review
0 helpful votes
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Great value -great service
October 20, 2022

I've never ordered glasses online and was super happy -great experience -will use again and again as the styles and prices were best I've found

Date of experience: October 20, 2022
Massachusetts
1 review
0 helpful votes
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Best Glasses Ever
October 20, 2022

Very easy process from picking out my style, to, delivery.

Date of experience: October 20, 2022
Missouri
1 review
0 helpful votes
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Tony
October 20, 2022

Was great to be able to shop online without sale person trying to sale me something I really don't want.

Date of experience: October 20, 2022
New Jersey
1 review
0 helpful votes
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Good
October 20, 2022

I ordered a pair of progressive lens eyeglasses, with a inexpensive frames to see if I liked the glasses, service and quality. The ad said buy one pair and get one pair free. Which I thought would be good. I received the glasses within the 10 day period, but they were Bifocals, which I couldn"t use. So I
Called and explained what happened and was told they would send a return label for the glasses I received and reorder the glasses in Progressive lens. I sent the Bifocal glasses back and received the corrected Progressive lens glasses approximately 10 days later. They were fine, correct lens and fit.
I have not received conformation of the glasses I returned, or a receipt for my payment which I charged on my credit card.

Date of experience: October 20, 2022
Texas
1 review
0 helpful votes
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Happy
October 20, 2022

I love these prices! My glasses fits really well and the vision is perfect. It was such a fast and easy page to buy from.

Date of experience: October 20, 2022
Louisiana
1 review
0 helpful votes
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Great as always.
October 20, 2022
Updated review

Always a smooth process! Love my glasses and how they look.

Date of experience: October 20, 2022

Love my glasses and experience shopping
April 11, 2020
Previous review

Love my glasses and experience shopping.

Date of experience: March 12, 2020
Massachusetts
1 review
0 helpful votes
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Great alternative
October 20, 2022

Shopping was simple input for my specifications on point, it's an amazing resource to get multiple glasses without making a long appointment and spending alot of money!

Date of experience: October 20, 2022
Georgia
1 review
0 helpful votes
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Great glasses and great service!
October 20, 2022

Ordered 3 pair of glasses and had to exchange one due to prescription being progressive. Very happy with all my glasses and customer service was great!

Date of experience: October 20, 2022
Oklahoma
2 reviews
0 helpful votes
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Great Service and Price
October 20, 2022

Bought 2 pair of eyeglass with a fairly complex prescription without encountering ay issues

Date of experience: October 20, 2022