On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Picked 4 different pairs, only mild disappointment with 1. Overall, very good experience.
It be nice if there were explanations of why some frames require upgraded lenses.
Easy to use website. Tons of frames to choose from, add on options for lenses, and great prices!
EyeBuyDirect was so easy to order from. They have a bunch of styles to choose from. I usually spend over $100 on eyeglasses and I only spent $50 for mine.
I got four pairs of glasses and they were all perfect and fit perfect! Working the website was easy. I always recommend to everyone!
I wanted the exact same order I previously purchased but instead received lenses that are sunglasses. They do not 'transition' as my last purchase.
Now I am saving up to buy another pair in the future as the lenses do scratch easily and it drives me crazy wearing them.
I will save the recent purchase for driving in the sun, I guess?
I wanted the Joyful version of these lenses and the cost shot up to over 300, when I went to try again, it stated my prescription wouldn't fit?
Great choices, prices, quality and customer service. Amazing way to get rewarded, discounts and easy transactions and fast delivery.
Great customer service, fast response and reasonable accommodation.
I purchased my new sunglasses online! It was so easy and they were on a great sale. I got them fast and now I can drive on a sunny day and still be able to see! Thanks eyebuydirect!
I broke my last pair from you so I reordered another pair.
Took less than ten minutes to find frames I liked, and less than 2 weeks to have them in my mailbox.
I really liked the prescription sunglasses I received. I do not have any complaints so far. They were affordable compared to going through my optometrist office.
Customer service excellent, the product Great, the price after picking your lenses High!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members