On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I've loved all of my orders! For both my partner and myself. I really love that. It's so inexpensive to get tinted glasses, and to be able to control the amount of tint. Very cool.
Pro: perfect vision... 2 previous purchases
Con: They break where lens frame attaches to hinged ear struts.
Weak metal maybe? Don't seem to last more than 2 years without breaking.
Awesome customer service. My grandson's glasses, arrived in 6 days. Awesome turn around. I will be letting others now, of your service!
Keeps telling me I have credits, but checkout none available.
Also paid $19 for 2 day and it then again charged another$2 at checkout
Glad to be able my frames. They have been my favorite and this is now my 4th pair (my dog who was a pup at the time chewed up 2 pair!)
I've ordered my glasses from EyeBuyDirect for three years in a row now. The quality and price range of their glasses are second to none.
My glasses broke about a few weeks into wearing them. First the side arm fell off, I super glued it temporarily. And then a few days later the other arm fell off. NOT happy with the quality of product.
I've been ordering glasses from Eyebuydirect for several years! I'm always so happy with my glasses! The glasses are of great quality and the prescription perfect! Absolutely love them!
I like the selections on this website better than all the other online eyeglasses sites. I also like their filtering options when looking for my specific size of frames. Consistent shipping, good quality, excellent prices.
Timely service for a fair price. This was a reorder of the same frames and glasses that I have had for quite a while, and the reorder process is efficient and smooth.
A friend of mine recommended this site. The first time I used this site, I was working on a computer without a webcam, so being able to use a picture of myself to test out looks was helpful. There are tons of discounts that make the glasses affordable, too. The first time I bought glasses from a regular store, I was charged over $100 dollars after insurance. This time I was able to get two pairs of glasses for probably less than the pair I got at the store.
A fraction of the price of traditional glasses and a longer lifespan! The Coexist glasses look and feel good, though they tend to break at the frame screws pretty regular after a year or so.
My glasses arrived quickly. They're beautiful, sturdy and I can see great. They are progressive lenses with transition. Ordering another single vision pair in a cute frame for outdoor activities.
Great selection of frames and lens options. I have a complex Rx with progressive lenses. The glasses and sunglasses turned out perfect!
EBD offers fashionable frames, excellent lenses, fast service. I have bought about a dozen pairs and I have always been very happy.
Every year I think I'm going going to buy from a different website I every year I end up back here, the selection of frames is perfect for my style and the website is so easy to use. You just can't beat the price. I'm sure I'll be back again next year!
For soo many glasses and a pair i've even bought before with the exact same prescription, i was told they weren't available for my prescription. Lame!
I was not notified of when my order shipped.
Upon receiving it two weeks later I immediately noticed the left lens was not my prescription.
Didn't even come in a travel case.
Tricked me into thinking I had a discount code. It didn't work
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members