business logo of Eyebuydirect

EyebuydirectReviews 12,983

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,801 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Andrea J.
Unfollow Andrea J.
Send Message
Share Review
Report Review

Eye Decor
August 5, 2025

A wide selection of frames to choose from; shapes, sizes, colors. A simple ordering process. Great prices.

Date of experience: July 26, 2025
Texas
1 review
0 helpful votes
Follow Antonieta E.
Unfollow Antonieta E.
Send Message
Share Review
Report Review

Never disappoints!
August 5, 2025
Updated review

I've been buying glasses from here for years, and I even got my parents as loyal customers now! Getting glasses here is a must! I hope more people hear about them.

Date of experience: July 26, 2025

Easy and Convenient
May 29, 2025
Previous review

We buy glasses for the entire family through Eye Buy Direct. It's easy and convenient, and their customer service team is always helpful.

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
Follow Teresa O.
Unfollow Teresa O.
Send Message
Share Review
Report Review

Tent was light
August 5, 2025

Returned glasses, this is a replacement. I wanted some dark sunglasses and the transitions were very light.

Date of experience: July 26, 2025
Wisconsin
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Send Message
Share Review
Report Review

New glasses
August 5, 2025

The glasses are overall quite nice. The fit is good. They appeared to be somewhat foggy.
I've used eyeglass cleaner on it, and it hasn't helped much.

Date of experience: July 26, 2025
Nebraska
3 reviews
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Send Message
Share Review
Report Review

Great value
August 5, 2025
Updated review

I like the prices & selection! I will reorder from them again.

Date of experience: July 26, 2025

Okay, I hope the progressive lenses are going to work...
April 12, 2021
Previous review

Okay, I hope the progressive lenses are going to work for me. I already have a pair & are happy with them

Date of experience: April 12, 2021
Illinois
1 review
0 helpful votes
Follow Juan J.
Unfollow Juan J.
Send Message
Share Review
Report Review

I bought glasses before
August 4, 2025

I had an issue with the glasses I purchased before, the lenses popped out of the frame because the wire under the lens broke, tried to warranty it with 0 response from customer service.

Date of experience: May 3, 2022
Oklahoma
1 review
0 helpful votes
Follow Colleen N.
Unfollow Colleen N.
Send Message
Share Review
Report Review

LOVE
August 4, 2025

Been buying from you guys for like a decade! Always buy the same pair and then a few new ones. LOVE every item I get and I love they are affordable enough I can buy many styles for myself and my kids each year!

Date of experience: May 30, 2024
New York
1 review
0 helpful votes
Follow Wilson L.
Unfollow Wilson L.
Send Message
Share Review
Report Review

Stunning quality
August 4, 2025

Great value for money: Glasses (including prescription) can start from as little as ~$6–10. Even inexpensive options include anti‑glare coatings by default

Date of experience: July 25, 2025
Washington
1 review
0 helpful votes
Follow Kyle S.
Unfollow Kyle S.
Send Message
Share Review
Report Review

Not bad
August 4, 2025

Not bad. Would be better if it remembered my prescription data better

Date of experience: July 25, 2025
Massachusetts
1 review
0 helpful votes
Follow Ernesto M.
Unfollow Ernesto M.
Send Message
Share Review
Report Review

Without any reference I selected eyebuydirect.com after searching online and visiting their site. It was July 4th, 2025. I selected $16 frames, in the end my glasses cost $78 with anti scratch, progressive formula, and speedy delivery. Compared with almost $500 at my eye exam place, without the exam.
I decided the risk was well worth it.
Tried them on online and purchased them.
Got them on the 14th, just 10 days after placing the order on a holiday Friday.
I think I have been recommending the site to at least one person each day every day since then

Date of experience: July 25, 2025
California
1 review
0 helpful votes
Follow Andrew I.
Unfollow Andrew I.
Send Message
Share Review
Report Review

Perfect Customer Service
August 4, 2025
Updated review

I had an issue, they sent me a new pair without me even asking.

Date of experience: July 25, 2025

Wasted some time selecting lens coatings etc
July 5, 2025
Previous review

Wasted some time selecting lens coatings etc. because the prices were not shown until i clicked through to find out each price

Date of experience: June 25, 2025
New York
1 review
0 helpful votes
Follow Dawn W.
Unfollow Dawn W.
Send Message
Share Review
Report Review

More bang for the buck
August 3, 2025

I love that I can coordinate every outfit with a pair of glasses due to the affordable prices.

Date of experience: July 24, 2025
Maryland
1 review
0 helpful votes
Follow Grace U.
Unfollow Grace U.
Send Message
Share Review
Report Review

Always a good experience
August 3, 2025

Never had any issues great glasses! Always satisfied with price and quality of glasses

Date of experience: July 24, 2025
Oregon
1 review
0 helpful votes
Follow Meghan T.
Unfollow Meghan T.
Send Message
Share Review
Report Review

Best priced glasses
August 3, 2025

Absolutely love my glasses and that you can virtual try on! The only place I will buy my glasses.

Date of experience: March 6, 2025
West Virginia
1 review
0 helpful votes
Follow Amanda M.
Unfollow Amanda M.
Send Message
Share Review
Report Review

Cute Styles, Mid-Grade Quality
August 3, 2025

Anti scratch/smudge lenses get scratches and smudges anyway, eventually. Plastic frames break after daily wear for about a year or two. Still worth it for the price and the cute frame styles! I've ordered the same pairs repeatedly because I love them.

Date of experience: July 24, 2025
Oregon
1 review
0 helpful votes
Follow Holly G.
Unfollow Holly G.
Send Message
Share Review
Report Review

Horrible website interface
August 3, 2025

Very clunky, always have to call, very aggravating. Not cheaper than at stores, and I don't get to try them on anyway

Date of experience: July 24, 2025
Texas
1 review
0 helpful votes
Follow Ronnie G.
Unfollow Ronnie G.
Send Message
Share Review
Report Review

Easy process
August 3, 2025

Easy Process, wide variety of glasses to choose from, easy prescription input.

Date of experience: July 24, 2025
Wisconsin
1 review
0 helpful votes
Follow Thomas L.
Unfollow Thomas L.
Send Message
Share Review
Report Review

I love your glasses to
August 3, 2025
Updated review

I really love your glasses to. That's why I keep buying from you guys.

Date of experience: July 24, 2025

I love your glasses to
July 12, 2025
Previous review

I love ordering glasses from you guys to. I really enjoy them to.

Date of experience: July 2, 2025
Germany
1 review
0 helpful votes
Follow Brandon M.
Unfollow Brandon M.
Send Message
Share Review
Report Review

Love your products
August 2, 2025

Great selection and seeing the sizes really help. (The only think I do not like the surprise of paying customs when they arrive... But I know you cannot do anything about that.)

Date of experience: July 24, 2025
Missouri
1 review
0 helpful votes
Follow Morgan U.
Unfollow Morgan U.
Send Message
Share Review
Report Review

So many glasses
August 2, 2025

I've gone from being someone who wears the same pair of glasses every day for years, to someone who changes them up almost daily and I'm spending the same money. It is amazing and had made my life more fun!

Date of experience: July 23, 2025