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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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The fan and shroud fit perfectly on the Jeep and the kit came with everything needed for the install.
I ordered on a Saturday afternoon and it was shipped and delivered within 24 hours. So fast!
I have a good experience and the part came and the fitting was good on the jeep
Had to grind hooks in order to use rubber washers and then repaint hooks
I was looking for a specific item and extreme terrain had it. Very satisfied with my order.
Ordered a new lift kit (listed IN STOCK) for my jeep on the 20th with a delivery date by the 25th.
On the 23rd, I contacted XT as I had no shipping notice and was told it was coming from the manufacturer and could be 3-5 days before they shipped it. I contacted the manufacturer who said they had not received an order yet but had several in stock.
On the 26th, I contacted XT again, who said the manufacturer was out of stock and they had to order through a 3rd party distributor. This would set my order back another 4-6 weeks for delivery. They did give me a $25 online voucher good for 30 days to compensate me, but I canceled the order instead of waiting it out.
However, I am still waiting for my order to cancel and my refund to be issued. IF, it comes through in a timely manner, I will be reordering through their competitor who has already assured me it IS in stock, will be delivered within 5 days of ordering AND has offered to price-match XT for the poor experience they provided.
Customer service was very helpful. A phone # was provided that was actually answered by a real, living, breathing human-being... something I thought was never going to be seen again in retail (or government, for that matter) service. Fellow at customer service was knowledgeable and most helpful and pleasant to deal with. Many thanks!
I ordered front and rear mud flaps for my Jeep Wrangler. I received 2 front flaps for the right side and the wrong rear flaps. And the rear flaps were in a box for a dually. Customer service was great processing my return but the items should have been correct to begin with.
Ordering was easy and shipping was quick. Packaging to protect product was perfect. Directions were simple. You should use all 8mm bolts and washers for both sides for the pinch. The 6mm bolts(with no washers for bracket side) can pull through the brackets and steps will be no good. I got 8mm bolts for the pinch and it works great.
The fog light hole are too small for the fog light
Good looking strong bumper. Super easy install did it by myself in about an hour and half. What took the most time and the only things I'm not to happy with the bumper is making the trailer hitch harness reach it's new position and rigging the license plate light. I really wish this had cut outs for the stock lights or came with an option for a easy swap to something else
My extensive search of various shocks plus the tech discussions helped with my decision. The numerous reviews helped with a final decision.
Very user friendly website. Product shipped and was delivered on time. Will purchase from site again.
Wasn't sure about this new cover for the front of my jeep as I was going to install it myself. It was super easy to install and my jeep got a new face lift.
Installed new exhaust works as described very pleased with the results
These door panels will work ok. I really hate being required to meet a 50 word minimum it's kind of bullsh"t if you ask me. Do you want an honest review or not?
Website was easy to maneuver around and find the correct parts for my Jeep. Shipping was quick, and items were well packaged.
Had what I was looking for, for a good price and ships fast
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members