On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Covers went on well Time will tell if they stay on. Quality was good
No matter what you're looking for, there's multiple options to choose from. I also appreciate the discounts for First Responders/Military, I've saved a lot of money over several purchases. Thanks again!
I have experienced difficulties with hardware being complete in both my orders, the tech did address my concerns
Plenty of options and super easy to navigate. The whole process was just an amazing experience.
Great experience, easy ordering process and communication
One of my favorite websites to purchase parts from for my jeep. Absolutely second to none when it comes to customer support and service, they have the best prices and often are running some type of discount and they do offer a military discount with ID and if you have some sort of problem, they will immediately fix it, and the return policy is great They truly put the customer first. I will come to this website and purchasing even if I can find it cheaper somewhere else just because the peace of mind the shipping is fast and direct many times at least in Virginia. I get it days earlier than stated with the standard shipping. And I know that if there's a problem or I just don't like you and want to return it, it's extremely fast and simple process, and the return shipping is covered by them! Five out of five stars in my opinion!
Great looking front bupper have
I messed up an order 2 front bumppers before an had no hassle with the return thank you.
Love how easy it is to use the site and pleasant checkout. Lowest price for the part I purchased. Much higher on other sites
I ordered a new front bumper for my Gladiator. Erik was great to work with. He addressed my concern that I was ordering a bumper that would fit, took the order and in two days it arrived. Great experience and customer service.
Working through the customer support has been a nightmare. They want to keep sending me headlights and want me to pay for labor to get the old ones out. It has become a money pit because the original product does not work right. I just want a refund on my purchase but it seems that this is impossible for anyone to comprehend.
Everything I have ordered has arrived extremely quickly. Shipping times are spot on
Quick to find out what I need and always 💯 satisfaction keeping the all terrain
Easy to order and prices are right. Always shipped on time! So far no delays.
Professional and good service And quick attention has employees with experience in the industry
Everything was to my expectations. Shipping was quick and everything looks great.
I purchased a set of 20, not aware that they came in a set of 23. Now I have to purchase another set just so I have the 3 extra I need.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
Thanks for taking my call this morning, as discussed you where refunded for the order and if you need anything else please feel free to let us know.
Thank you,
Allison
I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!