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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I've always got great service and prices when shopping for Jeep products!
When ever I "need" something for my Jeep or my husbands truck this is always my first stop! If it's body upgrades I love that there are many images and details to help in my purchasing. I am never nervous about what I order and what it will look like or how it will look! Thank you for providing such detailed information! I've been ordering since 2021 and in 4 years and many "needs" later I've never been disappointed
The salesman was very professional. He took his time and found just what I needed.
The items I have bought from Extreme Terrain are awesome! I have called customer support for help with installation and received excellent advise.
Easy to find what I'm looking for and checkout is easy and fast delivery.
Shopping at Extreme Terrain is always easy and direct. The parts are a sure fit and tailored to my Jeep.
When I went to look for my item, there was three possibilities. They were well described. I had already done research online and they had the one that I wanted.
Convenient ordering with assistance when needed. Good quality products.
Always reliable. Arrives on time. Great product quality. Perfect!
Bumper I received was not as the picture showed. Was an open box. Worked out good anyway. Good product right price.
Finding and ordering the products that I was looking for was fine. What I don't understand is why companies think that as soon as they have your email address, that's it's okay for them to email you 3 x's a day. I did you a favor ordering from you as opposed to Amazon. However the thanks I get is my inbox flooded with junk emails. Is like a puppy peeing on my leg because I showed it a small amount of attention. Why do companies feel like this is appropriate? Maybe one a week OK that's fine. We're friends. Three a day, is ridiculous. This is why people unsubscribe and then you have zero contact. Figure out the F out.
Parts have always been perfect and helpful instructions for someone who doesn't know much about cars
Shipping is very quick and the prices are on point very pleased with everything
Buying expensive upgrades with minimal customer support is not a sound business model
Everything was good until it wasn't.
The headlights already have parts breaking/not working on them after only a month. Headlight beam level adjuster is not working anymore and the socket for the turn signal broke on both sides
Hey,
I just left you a voicemail advising that I can process a replacement for you if you would like to go in that direction. At your earliest convenience, please give me a shout back.
Thank you,
Allison
Top notch help. Expert staff. No pushy sales people Just honest courteous support for what you need.
The staff at extreme Rock, they are great people to work with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey John,
I just left you a voicemail offering further assistance on the order I assumed you were referring to for the missing hardware. At your earliest convenience, please feel free to give me a call back.
Thank you, Allison