On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Sent me a code for a purchase, I didn't ask for one, this was emailed out to me by the company while I had an item in my cart. Needless to say when it came time to use it, didn't work and would not honor it.
DYLAN WAS EXCELLENT SERVICE TECHNICIAN. KNEW EXACTLY WHAT I WAS ASKING FOR AND KNEW WHICH QUESTIONS TO ASK ME AND MADE EXCELLENT RECOMMENDATIONS TO CLOSE THE DEAL. VERY HAPPY THUS FAR WITH MY PURCHASE AND WILL BE COMING BACK FOR ADDITIONAL PURCHASES ONCE I RECEIVE MY CATALOG.
Shipping was fast and it's an easy great product to install
They will write up advertising with one price then change the ad after you pay for it trying to double the price
I like the folks at Extreme Terrain. Always keep you informed of the progress of your order. I like tbeir professionalism.
I ordered the products and they came super quick and we were completely satisfied. I would definitely order from them again in the future!
Thank You
Front bumper looks great! Instructions were printed very dark and hard to make out. Thankfully there's YouTube and found video tutorial that made everything go smoothly. Shipping was very fast. Very happy with that!
Ordered on your website on Friday and it said "Order today and have it delivered by Sunday". So I ordered it and it did not even ship until Monday and it arrived on Wed.
Easy and fast setup. Great delivery too, I would definitely order again through them if I needed to.
Always have had great shopping experiences with you. I can't wait to install my locking gas tank cover
Ordered parts on friday and got them on monday, in good condition with no damage
I got confused and ordered the wrong size tires which I was told can't be returned so it is going to cost me about 1200 dollars. So it would be nice if there was a way to return them or double check fitment which I thought I followed on the website but apparently 35" tires don't fit on a 4Runner with a lift.
Purchased intake filter box system, O gasket was missing, contacted the company, they sent one out with in a few days
Thank you for your feedback!
Please let me know
If you have any other questions.
Amy
EXT 1257
Extreme Terrain has always delivered awesome products that, I am very satisfied with!
Paid for two day shipping but received the item nearly a week later the part is perfect but mailing was a joke everyone placed blame on the sender(you all)
I am so sorry to hear about your experience.
I see that you have spoken with our customer service and have been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
Great service! Love all that was purchased! Will purchase again from this company.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
With wheels and tires when they are mounted and balanced
We cannot take them back. I apologize.
If you have any questions or if you would like to double check your order
Before you place it- Please feel free to reach out to our customer service.
We are happy to help.
Amy
EXT 1257