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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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2 to 3 free shipping is a joke. This will be my last order. Telling me a in stock item now will not ship for another 7 days then the 2 or 3 free shipping starts. False advertising and not going to deal with this each time I order.
I ordered Door Rod Clip p/n J*******; Orange (97-18 Jeep Wrangler TJ). Item delivered #1 time wrong part however in packaging which indicated correct p/n and item description. Extreme Terrain resent item #2. Same wrong part but correct packaging. Extreme Terrain rest third time. Same wrong part but correct description and p/n on packaging. I give up cut my losses and moved on. Ordered the part off Ebay...correct part however more than twice the price of Extreme Terrain.
I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Received the Tuff Country 3" lift kit for my Tocoma. Sizing was easy and delivery was quick. The parts received are of good quality and fit. Paper installation instructions on the complete kit would have been helpful. The only instructions received with the kit was for installation of the front struts, not including the spacers. However, the installation video was exact and took you through the installation. Could have used the torque specs. As a backyard mechanic on my stuff, the 3 wrench difficulty level seems right and it took me 7 hours (5 front, 2 rear) over a weekend. Note I had a skid pan under the transfer case not mentioned in the video, and it should be mentioned the front shafts can slip out their slot in the transfer case and will need to be rotated and inserted before the upper arm can be reattached. The hardest and scariest part was banging on the cast iron to break the tie rods free. It also took the longest due to being over concerned.
Quick service. Great how to videos. Jeep looks awesome!
I received 3 of the 4 brackets. I'm missing the Passenger side Top hinge bracket.
I had a good experience fast shipping and all around a great website
Attempted to redeem a $25 promo code online. Called customer service immediately after placing the order.
I was told I had to spend $10 more dollars to get the credit.
So I found another $100 item to buy.
Agent said she could not add any items to the order.
No problem. I said Cancel the order and I'll re-order buying two items and redeem the $25 promo code.
Agent said she could not cancel the order.
So I asked - would you prefer me to receive the order, ship it back, and buy it again?
Agent replied yes I could do that but the promo code would be expired by then
And I'm shaking my head by this point.
What now?
I'll return the item, obviously not buy a second item and extreme terrain will have spent more than $25 in shipping fees, no sales and a lost customer.
Bravo
Please reach out to me to discuss your experience.
I would be happy to
Speak with you about it.
Amy
EXT 1257
I bought a set of exhaust manifolds for a Jeep Wrangler with a 3.8. The left manifold had some molding slag in two spots that stuck out far enough so you couldnt get the spark plug wire on. I didnt notice until after install so I had to remove it and file away the slag. Poor quality control. Not a very big deal if you know where to look BEFORE instalation. Haven't finished the installation so no feedback on performance.
I also purchased gaskets for the manifolds. Only one came, that could be my mistake. I assumed there would be 2 in a package.
The last disappointment was the Dorman exhaust manifold bolts. The washer head on the bolt is too large, which would probably fit the original manifolds but the replacement manifolds are a little fatter so the washer head had to be ground down. Dorman used to be a good company years ago but regarding my last few purchases of their products all there stuff is made in China so it's crap.
I am so sorry to hear about your experience.
If you have any questions-
Please let me know.
I would be happy to help.
Amy
EXT 1257
UPS said it was delivered on Friday in my mail box. But did not get delivered u til Monday?
Thank you for speaking with me.
If you have any questions-
Please let me know.
Amy
EXT 1257
Nuts bolts washers …everything was labelled!
Drivers side, passenger side piece of cake
It was a great experience. They treat me real good very attend to my concern.
Fast and great prices. I'll be back to shop again.
The box looked like it's been through hell and back. Very disappointing as this was a gift. I'll shop elsewhere.
I am so sorry to hear about your experience.
I see that you have spoken to our customer service and
Have been assisted.
If you would like to discuss your review-Please let me know.
Amy
EXT 1257
Ordered them, and in five days I had them. Great looking wheel and light weight. Shipped in their factory boxes, all in great condition when received from FedEx.
Shipping was fast, and packaging was awesome. Not a mark on anything. Easy to install as well, and come with all hardware.
The bolt holes on the rack I purchased do not line up
I am sorry to hear that.
I see that you have spoken with our customer service.
Please let me know if you have any questions.
Amy
EXT 1257
Large selection and wide range of prices. Easy to use site and auto matching tool to know if the accessory being looked at fits your vehicle.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
I am very sorry to hear about your experience with shipping.
I have reviewed your order and I see you have spoken with our customer service
And that your items have shipped out.
Please let me know if you have any questions.
I would be happy to help.
Amy
EXT 1257