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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Easy and user friendly, great customer service and support on anything you need!
Always find what I need for my Jeep and at great prices. Shipping is fast.
Spectacular. Prices are are cheaper an better quality than Amazon 100%
Guard and light not compatible with each other guard to small, light casing doesn't fit.
Nice quality, everything I expected, will continue to purchase from you whenever I am looking for upgrades
Found what I was looking for and was able to have the site confirm it fit my Jeep. Price was good and there was a video explaining the installation which looks easy enough. I don't do a bunch of off-road just needed a way for my wife to climb in.
Great site had everything I needed all in one place at great prices everything arrived in a quick timely manner
The checkout and payment page display one price, then I was charged ~$30 more (a discount was apparently deleted). I contacted them about this and received no response. Apparently, they feel they can ignore requests about fraudulently charging customers. I will very obviously have to go through disputing the charge instead of handling this as it should be handled.
Hello Jim,
I located your account, and I sincerely apologize for the pricing difference you were charged. I cannot confirm what happened at checkout, but I do know that you reached out to us via email, and we responded by applying your military discount to the item. You then initiated a chargeback, which resulted in an account block with us. If you would prefer to work directly with us to resolve this matter, please email us at satisfaction@extremeterrain.com and include your order information, and we can assist you.
Thank you,
Allison
Always found the open box items to be as described. They are in use on many different trucks.
Ordered on Monday morning and was delivered Tuesday afternoon. Not sure how everything is going to work out as I will not be installing until the weekend.
Spoke with Mike L. 8/25 on the late call pick up. Great guy and extremely knowledgeable and friendly. Ordered my lift kit and wheels. Spoke alot about tire choices and he highly recommended the M/T Baja Boss. Did some research and 8/26 placed my order because of his recommendation. 3rd Jeep build with your company. Thanks
Helped with initial order and provided discount/looking forward to actual merchandise arrival
Easy to use website. Great prices. Lots of parts listed for older Jeep.
Ordered the I6 Boards for my 2025 4 Runner and the front holes do not match up. Requesting a $75 refund due to false advertising.
Hello Kevin,
I sent you a follow-up email this afternoon asking for clarification regarding the running boards not fitting your vehicle. Once you get back to me, I hope we can work together to come up with a satisfactory resolution.
Thank you,
Allison
Looking for fast shipping and honest reviews and found it at Extreme Terrain.
I would rather deal with a company instead of an unknown 3rd party.
I don't remember because it's was a simple transaction most likely
You're always providing exactly what I need, and the delivery is excellent, from tire and wheel packages to simple decals. My hats off to you! Great work, Mark Marinko
Bought a 20 dollar part that it turned i didnt need, but kept it after i saw the restocking fee made it not worth returning. It has driven me to other suppliers. I have 4 parts i wantes to teturn but must now sell them on ebay. Bad return policy!
Really good. Ken gave me his number if I needed to call over the weekend when I was installing a new soft top.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
I'm sorry the item did not fit; I completely understand the frustration and how disappointing this must have been. If you are ever unsure about fitment, please reach out to our sales techs, as they are the experts and are here to answer all of your questions and assist with purchasing the correct and best items for your project! In the meantime, if you need anything else, please feel free to give us a shout.
Thank you,
Allison