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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Awesome experience. Will look here first for other Jeep parts
La entrega fue muy rápido, buena experiencia, el artículo llego en buenas condiciones
Everything I'm looking for is always easy to find. One of the best and easiest sites to navigate
Easy to use website great service and prices. Keep it up
I chatted with a specialist to see what were my best options for an audio upgrade for my Jeep Wrangler. He sent me 2 great options to choose from. I decided on the Alpine upgrade after much thought. I ordered and receive without a hitch. It arrived in about 3 days. I'm shopping installers now. A review on the sound and quality with pics coming soon.
I was not able to use the coupon offers.
I've only made 1 purchase but the item was exactly as described and promptly shipped.
Follow-up communication was much appreciated!
I had blacked an item not available due to being out of stock. I set notifications to alert me when back in stock. I had placed the item in my cart so when I got notified when available I could scoop it up. Sure enough, notification, paid and will be here on Feb 7th 2024. From wanting the item and paying for it is was roughly a month. Extreme Terrain made it easy to bring back awesome products.
Ordered exhaust and intake for my jeep. Both came in quickly.
Does not fit. Carriage bolt has extended shank, about 3/4" long. Bilstein part does not account for this, stock carriage bolt will not install.
Ordered a part for a 23 gladiator, you sent me a part for a wrangler. Not the same. Sucks I can't finish job.
Thank you for your feedback. We want to assure you that your concerns are of utmost importance to us. In our efforts to address the issue you've raised in regards to your hood lock, we attempted to reach out to you via phone. Unfortunately, we were unable to connect directly, but we left a voicemail for you.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
Item description is well done. Pictures showed the item really well, shipment was fast. Installation instructions were detailed enough and the job went easy and fast. Thanks.
Thanks for having the right part and delivering it quickly!
I ordered this through one of their customer service reps. She was great but accidentally put 4 orders of lug nuts in my order. After the order was place I realized this and returned them as I hadn't opened 3 of the boxes. Soon after I learned for a full return I had to pay for shipping ($24) otherwise I would get store credit. Unfortunately, I should have double checked my cart. I figured I could trust the sales rep.
Thank you for bringing your concerns to our attention in your recent review. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
I have left you voicemail as well. If you find that there are additional details or if you need further assistance, please don't hesitate to contact me.
I would be happy to speak with you about it.
Amy
EXT 1257
Easy to order, actually came earlier than expected. Got them on today. Love how they look!
It's a great experience, a lot of selection of parts. Detailed info on some of the products.
Looks just what I look like in the what it looks like in the picture the last I got now I haven't got nothing else yet...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of your Bilstein B8 5100 Series Steering Damper. We regret any disappointment or frustration caused by your experience. I have reviewed your order and I see that you have set up your return on this item. Please let me know if you have any questions. I would be happy to help.
Amy
EXT 1257