Express Scripts

People are more likely to take the time to report bad reviews, but today the level of customer service I received was so outstanding I wanted to take the time to document my positive experience. I've had multiple issues with the prescriptions I fill at my military facility. Out of frustration I finally called Express Scripts. I spoke to a supervisor named Dwayne F. Who patiently listened my problem and identified the issue the military pharmacy created. He acknowledged the disconnect between that pharmacy and my PCM, and followed up with each party to resolve it. I can honestly say for the first time I feel confident someone actually cared about my frustration and was committed to making sure I received the best customer support possible. Express Scripts and supervisors like Dwayne really deserve praise for the services they provide.

I have had very good results using Express Script as my prescription mail order. Communication is good orders are timely.

Since my wife and I are retired since 2006 we have found Express Scripts mail order to be the best bang for your buck for our prescription needs
Getting the medicine delivered to our door~
Having a great customer service to call is great too
Having a prescription with a 90 day supply saves money for everyone!
Thank you Express-Scripts for being there for us!

I have had this problem on and off and the excuses were all different. If I use generic synthroid my hair falls out and I start to gain weight feeling fatigued. The first time they sent it, they told me that express scripts makes synthroid too and since they aren't the original manufacturer they had to label the pill generic on my bottle. I bought that for a minute, made a dr appt. Upon telling my dr he was stunned. He went and sent another script. Same thing happened, so I called. This person said that last story was a lie?! She said it's $99 for the med. I told her to charge me and send the right stuff. It was good for 6 mos. Then I noticed my hair was coming out big time. I look at the bottle and generic. I call this person sends me to a pharmacist. She asks me to describe the pill. I tell her it's labeled like the real thing but it's not. I ask her why the bottle was labeled generic. She told me some story about no labels. I'm thinking I never heard of any pharmacy purposely sending medication that's not labeled correctly. After I protest, and tell her the severity of my thyroid, she puts a rush on new script. Didn't need to notify dr or call. 90 more even though I wasnt due for a refill for 60 days approx. So the pharmacist is now a dr too, capable of writing my scripts. I got a new script labeled correctly and immediately felt difference. It was as if I was taking nothing before. The whole thing is just plain wrong. Something is going on in that company. Oh and on the generic prescriptions I wasn't charged 99 dollars even though it was supposedly the real thing.

My husband and I are saving a ton of money with Express Scrips. Wouldnt use anything else. Fast easy convenient cheap

They are cheaper than going to my cvs and they do auto refill saving me a trip.

It took me awhile at first to register but once I figured it out now it is very easy to use and I just have my doctor fax them my prescriptions.

Fast service, especially when renewing online. Always accurate.

So much easier to use than going out and standing in line with a bunch of sick people.