Elizabeth C.

I have had this problem on and off and the excuses were all different. If I use generic synthroid my hair falls out and I start to gain weight feeling fatigued. The first time they sent it, they told me that express scripts makes synthroid too and since they aren't the original manufacturer they had to label the pill generic on my bottle. I bought that for a minute, made a dr appt. Upon telling my dr he was stunned. He went and sent another script. Same thing happened, so I called. This person said that last story was a lie?! She said it's $99 for the med. I told her to charge me and send the right stuff. It was good for 6 mos. Then I noticed my hair was coming out big time. I look at the bottle and generic. I call this person sends me to a pharmacist. She asks me to describe the pill. I tell her it's labeled like the real thing but it's not. I ask her why the bottle was labeled generic. She told me some story about no labels. I'm thinking I never heard of any pharmacy purposely sending medication that's not labeled correctly. After I protest, and tell her the severity of my thyroid, she puts a rush on new script. Didn't need to notify dr or call. 90 more even though I wasnt due for a refill for 60 days approx. So the pharmacist is now a dr too, capable of writing my scripts. I got a new script labeled correctly and immediately felt difference. It was as if I was taking nothing before. The whole thing is just plain wrong. Something is going on in that company. Oh and on the generic prescriptions I wasn't charged 99 dollars even though it was supposedly the real thing.