ExploreTrip

NEVER EVER USE THIS SITE! AVOID AT ALL COSTS!
First of all when you try to call expect to call at least 4 times before you talk to someone. I am currently trying to change the dates of my flight and they keep telling me that no flights are available even though I found the same route with the same airline on the airline site.
It also took them 47 minutes to tell me the above information and I am currently on hold and for god knows how much longer.
I wish I had payed a few hundred more to avoid this nightmare.
Dont use this site, it should be shut down, honestly the worst experience ever.

This is one of the worst airline I have ever purchased you guys should shut down you company because you guys are one of the worst! You do not satisfy any customer needs. You only have 2 employees "stating" they are supervisors but they are not they are the only people working there. Extremely rude! And on top of it all no one should ever have to go through this lengthy process to get a refund I summitted 2 doctors notes stating that my mother was dignosed with cancer stage 4 and it was a family trip and still isn't good enough even with the dignoses. Which I was told if I had a dignostic I will receive a complete refund. My trip was 1 week away they said I was to late to send in a note from the doctor which is $#*!ed because this can happen at any time.

Was very angry at the fact that my flight was confirmed and then canceled because of payment problems. Philip Brown was very proffessional and when he saw that I was very frustrated, he did all he could and on his own initiative decided to ask his superior, which I am very thankful for!. Philip should totally be promoted as he was very calm and did find a solution to make me happy and to decide to write a review to say thank you for his service. Please don't hesitate to listen to our recording to understand what the problem was, it does last 48mn though! In the end I am very happy and thankfull, I will most certainly choose flights again through Explore Trip.

Easy. Took a little to get my booking info BUT still quick. No more than an hour, expected it instantly but I also did it late so it could have been the server.

I purchased 4 tickets for international travel through a discount website, then decided several hours later to make the purchase through my travel rewards program instead. I thought I had 24 hours to cancel the booking without penalties but learned after speaking with Larry at ExploreTrip that there will be a $75 charge for each ticket ($300 total). Of course I wasn't happy with this, but I realize that Larry is just a guy doing his job. He has to deal with difficult and unhappy customers every single day. What I appreciate (and the reason for my 4 star review of this company) is Larry's willingness to listen and to answer my questions. He explained the company policies and after some back and forth, found a way to reverse my purchase, which thus eliminated the cancellation fees. I don't know if this would have happened regardless of who I spoke to, but I ultimately did have a positive outcome with this company and their employee. They had/have the cheapest airfare compared to all the other companies but the $75 cancellation penalty is a bummer so I docked one star.

Above everything else I love the ticket pricing structure that the company follows. Most of the times you can be rest assured to be in for real good flight and travel deals.

This company is total fraud. I booked my tickets and wanted to cancel them. I called them within 2 hrs of booking and was told by the person on the phone that I have to send an email request for cancellation, and it will be done within 30 mins. After 2 hrs of waiting I called again and now it seems rules have suddenly changed. Now, I have passed my cancellation window and will incur airline cancellation charges. In addition, 24 hr cancellation period only applies to US customers and Canadian customers does not have this policy. I was billed in US dollars and by US registered company... go figure this out.

Customer services persons tell lies to you on the phone. Though the site is registered in USA, they are completely based out of India and it seems US laws does not apply. No US customer support. More over, their policy states...

"All legal disputes will be settled under the laws of Indian courts subject to laws of Republic of India"

If you want your hard earned money to not go waste... stay away from this website. Not worth the trouble. Seems like a the 5 star reviews are fake.

I booked two tickets from EXPLORE TRIP, and I couldn't go so I cancelled it. They told me they would give me refund when I called them in the airport. However, after few days they told me my tickets were non-refundable by sending me email. They said I could use that money to order the next trip just pay another $200. But, when I decided to book two new tickets, they told me I need to pay the rest of money which is higher than I paid before. If I don't want to pay, they say there is no tickets through the days I want. Terrible service. WTF!

Was very pleased, reasonable cost, good seats, leg room, high back chairs, luggage arrived on time and in good condition, beverages served 2 times on flight.

Not sure what all the complaining is about - I bought an Alaska ticket via Exploretrip - everything worked like a charm. The charges came through with Alaska charging me the ticket and Exploretrip simply charging a small fee. I was given a Confirmation Number - set up a Member Account on Alaska - pushed in the Confirm number - and, sure enough, there I was and could manage everything else via Alaska - smooth as silk.

In October I booked a December flight from PDX to TUC with ExploreTrip through Skyscanner portal for $274. Alaska Airlines cancelled the trip and provided refunds to their passengers. I called numerous times and couldn't get through the ExploreTrip so I went through their email and was told that I should obtain a voucher for the trip even though I walked them through the process that Alaska help desk provided. There was a 72 hour window to get a refund from Alaska and ExploreTrip did not follow through. When I finally got someone in Cancellation department, they said they were pursuing it and hung up on me. I never got a refund.

We booked 4 airline tickets through their website this May. By the time we got to airport on the travel date in October, the airline counter could not find our names. We had to make an international call to Explore Trip asking the reason. They told us that our tickets have never been issued because the payment did not go through. The credit card we used for the payment was Citi-Costco card which we have used all the time and never has problems. We did not get any notices either from our credit card company or Explore Trip about the payment denial. Anyway, we had to purchase the last minute tickets with the price more than twice higher. It's an interesting thing that we used the same credit card and worked right away. Then there was another problem for the airline counter to issue a boarding pass for one of us, because his middle name was misspelled. We had to call Explore Trip again to make the correction. When we got our credit card statement, It had 5 times of their agent fee charges (4 times of $101.07 for 4 tickets and $156 for a name correction) in addition to the expensive airfare charges. It was an awful experience! Never use Explore Trip!

TERRIBLE. I booked a trip with them and never received a confirmation. Called them and they said they couldn't book because the price had increased. I never received any communication from them and wouldn't have known if I hadn't went to check the details and realized I never received the confirmation email. They tried a bogus 'we'll make it right and give you a discount' and quoted me a price $300 higher for the same exact flight. Luckily I was checking the airlines flight at the same time and it was the same exact price the airline was quoting. Needless to say I did not purchase through them.