ExploreTrip

I wanted to change my flight dates and they charged me 460 $ for two tickets, what is of course too much. I paid with my credit card.
Surpisingly, after two weeks I found out that they charged me for the second time 460 $ using my debit card (which I used for ticket purchase). Thanks God, there wasn't overdraft. The next week I spent trying to get my money back. After 10 days I got my money back, but... on the credit card! Why? I don't know! But I had a surplus on my credit card. These guys wanted to destroy my credit score. Don't have any business with them!

Call service is outsourced, called me a liar for saying they left out some very important information, explained things terribly and continue to be a headache. I inquired about canceling/ changing departure date for my trip as my passport did not arrive in time, and it was recommended to me to cancel and rebook as this would be cheaper. Mind you, it was 4 months between departure date and return date and they recommended to do this still. Next thing I know, I am harassed and told that i need to pay the company $450 for the cancelation charge. There is no way I would have canceled if it was mentioned at all that this would be the fee. I would have kept the return ticket and simply bought an additional departure ticket. 2 weeks later and still haven't seen a cent from my "refund"!

Horrible Service.

PNR #: QPNF4Q
Ref #: 19X03MEF8021

Not even 1 star!
4 agents hung up on me already because I am requesting a change that is not showing up on their system. I am the most kind and respectful person, yet they kept me for 1 hour on hold each then hung up on me just like that.

They asked me to call Ukrainian Airlines as everything was completely booked. I called Ukrainian Airlines, only to find there is vacancy. I tried conferencing them, they hung up on me again to run away from any discussion.

Simply, just stay away. My money is wasted and now I have to rebook at triple the price.

I bought roundtrip tickets at an incredible price through ExploreTrip.com from Washington DC to New Zealand. After two days they told me that they could no longer honor the price. I called and they said that it was not the airlines fault that they put the wrong price on the website and that they wouldn't honor it. They then went on to say that it was MY fault because I didn't read the email thoroughly, and because I didn't check to make sure that my card was charged. Besides listing prices that were not accurate they were incredibly rude and tried to blame it on me! I will NEVER use them and would never recommend them due to their incredibly rude service crew, as well as this is the 2nd time that they have listed wrong fees on a trip and blamed that "It's not our fault".

Got a ticket to travel to Colombia then got a phone call that my ticket wasn't available anymore and that I needed to buy another for 250 dollars more then I said I didn't want it, a guy come on the phone and started yelling at me telling me I was being rude and they were trying to help me and if I didn't get that ticket he was going to charge me a cancelation fee! I had to call my bank and cancel my card! Do not use this company!

Hi

I have seen many issues in skyscanner while redirecting to your website it is shown higher price what i seen in skyscanner

You tried to attract customers by showing fake fares in skyscanners. I have many screen shots i gonna complaine in skyscanner

Worst Experience Ever!
Bought & paid for ticket. Recieved email saying ticket was booked. Got to the airport and no ticket! Called Exploretrip and they said my card was not charged, but it was charged. Then they said the price went up by $25. Then they said I would have my ticket in 2 minutes. Then they said "dont worry, 5 minutes more." Then they email me and tell me they cant issue the ticket and I would get a refund in 3-4 days. The gate closed and we got stuck in the airport overnight. It has been 4 days and I still have not got a refund. I have emailed them 6 times and called in 14 times. They will not let me talk to a supervisor or the billing department. Today they said 7 to 14 days for the refund. They keep telling me to email them but they dont respond to the emails. NEVER BUY A LAST MINUTE TICKET FROM THEM. I only bought this ticket to save $10 and it has been a total nightmere.

Booked a AA flight with exploretrip.com, got confirmation mail immediately where there is no PNR I have called up to support team and they said that I will receive another email along with PNR after 10 min but I got it after 15 min. Steve from support team call me back to verify and I really appreciate for his efforts to call me back, prompt service by exploretrip.

Never book through this company; company is registered in US but there is no one to run it in the US. You call the number and you get to talk to customer service in INDIA which is horrible. We booked through this site; we get a call back stating the flight we booked is cancelled and asked us to choose another flight. We couldn't do it due to time constraints and requested refund; company agreed to process the refund. We called them every week for more than 4 months; never got any resolution. DO NOT BOOK from this site. This company is totally SCAM.

If you are booking a trip, this site is great. Wonderful staff that treat you great too, hats off to the group at www.exploretrip.com I am another satisfied customer :)

I had to make charge with my credit card company to get a refund. Just pay the extra buck and book directly with airlines. These resellers are not worth it.

Used it on multiple occasions in the last few years to book holidays and never had a problem. Prices fluctuate daily so check back a few times before actually paying.

I have to say we were very concerned with all the negative reviews on here, however they had the best price anywhere, and our trip to see our son for his Marine graduation, was flawless.